ASSOCIATE DIRECTOR CLIENT EXPERIENCE – SAUDI NATIONAL

Location: Saudi Arabia (Mercer Office)
Company: Mercer
Industry: Human Capital Consulting

ABOUT THE ROLE:

Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth, managing client relationships, and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries, including banking, government entities, retail, academic institutions, pharmaceuticals, and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.
This is a leadership role within our Client Delivery Team, where you will be responsible for managing large-scale, complex projects and ensuring successful delivery in line with client expectations.

KEY RESPONSIBILITIES:

• Lead and manage complex human capital consulting projects, particularly in talent assessment, leadership development, and succession planning.
• Act as a strategic advisor, providing insights on human capital transformation, restructuring, and leadership development.
• Build and maintain strong client relationships, ensuring long-term business success.
• Create and design custom assessment tools, reports, and solutions based on client needs.
• Work closely with large educational institutions and consulting firms to provide end-to-end human capital solutions.
• Collaborate with internal teams, including Client Success and R&D, to develop and refine Mercer’s consulting offerings.
• Support technology teams in the design and development of assessment tools and solutions.
• Prepare and deliver high-impact presentations to clients and senior stakeholders.
• Partner with the commercial team to develop tailored client proposals and solutions.