SUMMARY

The A/Director, Clinic Services and Quality Improvement is responsible for providing directions, overseeing the day-to-day operations and management of on-site and virtual clinic service delivery. This role involves strategic leadership, ensuring operational efficiency, and driving continuous improvement across all clinic sites.

QUALIFICATIONS

• Demonstrated progressive management experience - A minimum of 3 years of clinical project or management experience - Required
• Experience with EMR systems and working in a primary health care setting - Required
• Strong clinical knowledge - Bachelor’s degree in a healthcare discipline or designation - Preferred
• Experience in delivering results in a fast‑paced environment and lead complex projects
• Strong stakeholder‑management and communication skills
• Valid driver’s license and access to reliable transportation – Required
  If you are passionate about improving healthcare quality and making a difference in patients’ lives, we invite you to apply today and join our dedicated team at GotoDoctor + Enhanced Care Clinic.
  Job Types: Full-time, Permanent
  Pay: From $75,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Stock options
• Vision care

Application question(s):

• Do you have a Bachelor’s degree in a healthcare discipline or designation?
• Do you have a Valid driver’s license and access to reliable transportation?

Experience:

• Project or Management: 3 years (required)
• EMR or Primary Care: 1 year (required)

Work Location: Hybrid remote in Markham, ON L3R 9Z

Administrative

• Lead and manage the operations supervisors and staff of both on-site and virtual clinic services.
• Collaborate with organizational management and leadership teams to align clinic operations with broader strategic objectives.
• Work closely with the Project Management Office on the implementation of projects, analytics, and enhancing clinic efficiency.
• Ensure full compliance with Health and Safety protocols and regulations.
• Engage and align clinic staff, physicians, management, vendors, and stakeholders to support organizational priorities.
• Establish, communicate, and enforce clinic policies, including confidentiality and operational guidelines.
• Identify and implement process improvements to enhance operational efficiency and service quality.
• Continuously develop strategies to increase productivity and efficiency across all sites.
• Oversee the optimization and utilization of electronic health records and IT systems.
• Other relevant projects and initiatives as required.

Human Resource

• Directly manage clinic staff, ensuring smooth and productive operations across all sites.
• Oversee effective recruitment, training, and performance management of staff.
• Maximize the service delivery from physicians, specialists, pharmacies, and allied health services.
• Foster strong communication and engagement with physicians, providers, vendors, and patients.

Financials

• Work with the accounting team to monitor operational efficiency, ensuring adherence to budgeted staff ratios and cost controls.
• Identify and implement cost-saving initiatives in the procurement and supply chain processes.
• Coordinate with the accounting team to ensure timely and accurate account receivables.
• Hold profit and loss responsibility for clinic sites, driving fiscal health and sustainability.
• Provide monthly management reports, insights, and recommendations for performance improvement.

Clinic Enhancement

• Identify operational challenges and develop strategies for continuous operational and service improvements.
• Provide clinical guidance to ensure patient safety, confidentiality, and privacy.
• Ensure the long-term sustainability and effectiveness of operations at clinic sites.
• Collaborate with organizational management and leadership teams to align clinic operations with broader strategic objectives.
• Work closely with the Project Management Office on the implementation of projects, analytics, and enhancing clinic efficiency.
• Ensure full compliance with Health and Safety protocols and regulations.
• Engage and align clinic staff, physicians, management, vendors, and stakeholders to support organizational priorities.
• Establish, communicate, and enforce clinic policies, including confidentiality and operational guidelines.
• Identify and implement process improvements to enhance operational efficiency and service quality.
• Continuously develop strategies to increase productivity and efficiency across all sites.
• Oversee the optimization and utilization of electronic health records and IT systems.
• Other relevant projects and initiatives as required.