Associate Director, Consumer Experience

at  KimberlyClark

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

• Deep understanding and significant experience on Sitecore (or similar CMS) platform.
• Work with global and segment marketing teams to produce brand websites, D2C platforms, CEPs, etc.
• Operate in the product model, using the Agile methodology, organized typically in scrum teams, with a DevSecOps scope for integration and delivery capabilities across build, change, and run work.
• Develop a metric and KPI-based performance framework to measure the success of the product improvements, over time. Monitor KPIs and provide reporting to key stakeholders identifying opportunities for optimization.
• Collaborate with key stakeholders to execute product initiatives throughout the product development lifecycles.
• Identify and prioritize new features and optimizations based on business objectives, metrics, and analysis
• Understand our overall company performance and priorities and translate that understanding into product roadmap decisions
• Work closely with related disciplines and subject matter experts as well as other product teams to secure the resources, features, and functionality that the CRM and Data products require.
• Manage cross-functional projects for roadmaps, including mobilizing members of the product team (as well as connecting with stakeholders and partners outside of the core product team)
• Partner with internal teams and third-party vendors to continually improve the user experience, troubleshoot and resolve issues and anticipate and mitigate key pain points to minimize customer service issues and time to market of new integrations.
• Manage and coordinate external vendors, contracts, relationships, and technical requirements to continue to develop and enhance the platforms
• Provide regular communication to management on status updates related to operations, including project timelines, milestones, and deadlines
• Embody a growth mindset, from an experimentation mentality to data analysis abilities. We are looking for an inquisitive and innovative thinker who is not afraid to question, test, improve, and repeat
• Lead a team and take actions to improve the effectiveness of that team to achieve the desired results and outcomes. Focus on removing barriers to success, building commitment, and understanding within the team, and motivating the team to achieve its goals to directly impact the overall success of the business

ABOUT US

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

In this role, you will:

• Deep understanding and significant experience on Sitecore (or similar CMS) platform.
• Work with global and segment marketing teams to produce brand websites, D2C platforms, CEPs, etc.
• Operate in the product model, using the Agile methodology, organized typically in scrum teams, with a DevSecOps scope for integration and delivery capabilities across build, change, and run work.
• Develop a metric and KPI-based performance framework to measure the success of the product improvements, over time. Monitor KPIs and provide reporting to key stakeholders identifying opportunities for optimization.
• Collaborate with key stakeholders to execute product initiatives throughout the product development lifecycles.
• Identify and prioritize new features and optimizations based on business objectives, metrics, and analysis
• Understand our overall company performance and priorities and translate that understanding into product roadmap decisions
• Work closely with related disciplines and subject matter experts as well as other product teams to secure the resources, features, and functionality that the CRM and Data products require.
• Manage cross-functional projects for roadmaps, including mobilizing members of the product team (as well as connecting with stakeholders and partners outside of the core product team)
• Partner with internal teams and third-party vendors to continually improve the user experience, troubleshoot and resolve issues and anticipate and mitigate key pain points to minimize customer service issues and time to market of new integrations.
• Manage and coordinate external vendors, contracts, relationships, and technical requirements to continue to develop and enhance the platforms
• Provide regular communication to management on status updates related to operations, including project timelines, milestones, and deadlines
• Embody a growth mindset, from an experimentation mentality to data analysis abilities. We are looking for an inquisitive and innovative thinker who is not afraid to question, test, improve, and repeat
• Lead a team and take actions to improve the effectiveness of that team to achieve the desired results and outcomes. Focus on removing barriers to success, building commitment, and understanding within the team, and motivating the team to achieve its goals to directly impact the overall success of the busines

In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• 10+ years of relevant experience in information technology leading large, remote, global teams across time zones and a minimum of 7 years of experience in product or engineering management
• 8+ years of experience and deep understanding of digital marketing technologies is required, specifically with web site production and operations.
• Experience with integration of related systems including customer data cloud, product information management, digital asset management, product quality conformance, and similar systems is preferred.
• 5+ years of experience as a contributing member of product teams using Agile methodology, DevSecOps scope and approach
• CPG industry experience preferred but is not required
• Ability to think strategically, analytically, and use data to support decisions / tell stories
• Technical leadership experience with solution architecture, software development, engineering management, application delivery, strong sense of urgency in delivering results, high cross-cultural awareness and sensitivity, strong communication/collaboration is required.
• Significant experience in building highly skilled product teams
• Strong portfolio and project management experience
• Strong facilitation skills required. Must display vision and resiliency and be able to speak to the audience
• Verbal and written fluency in English is mandatory
• Experience with internal business product development, including visioning, road-mapping, feature prioritization and go to market strategy
• Ability to maintain and be accountable for a budget
• Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration at all levels
• Experience as a change agent at multiple levels of an organizatio