Associate Director, Customer Engagement Business Partner at AstraZeneca

Gaithersburg, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

271313.0

Posted On

18 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Omnichannel Marketing, Collaboration, Innovation, Marketing Analytics, Customer Engagement, Oncology Marketing, Strategic Thought Leadership, Digital Innovation, Change Management, Insights Generation, Product Development, Customer Experience, Data Analytics, Market Leadership, Brand Performance, Commercial Objectives

Industry

Pharmaceutical Manufacturing

Description

At AstraZeneca, we win through the science, it is at the heart of our every success. Every decision is rooted in the limitless possibilities of what science can do. We push the boundaries of science to deliver life-changing medicines. This purpose underpins everything we do. It gives us a reason to come to work every day. It reminds us why we exist as a company. It helps us deliver benefits to patients and build new value for shareholders. It also sets the context for our employees’ activities and the roles of our teams, partners, and other collaborators. AstraZeneca has a dynamic environment that fosters collaboration and innovation. We attract top minds, and we nurture and build top talent. As part of the AstraZeneca’s Omnichannel function, the AD - customer engagement business partner (CEBP) is accountable for championing Omnichannel strategy and delivery for their respective franchises. CEBPs have become central to advancing our Omnichannel Marketing strategy and realizing the company’s 2030 vision. They play an integral part as strategic partners, driving brand performance and enabling innovation across the organization as our franchises face growing indications in a competitive marketplace. The ideal candidate is a self-starter, modern Marketer who demonstrates strong collaboration skills across multiple partners to build and implement Omnichannel strategies. Accountabilities: Omnichannel Marketing: Franchise/tumor focus, Omnichannel roadmap, strategic thought leadership and Omnichannel execution responsibilities. Build and complete 1-1 omnichannel experiences to help build market leadership and achieve commercial objectives. Innovation: Responsible for Omnichannel roadmap, Own and execute omni develop plan(ODP), build novel journeys, test digital innovation, drive first in US OBU programs. Insights Generation: Partner with Marketing Analytics to bring actionable Marketing insights to the brands. Leverage those insights to compose and execute on Omnichannel journeys. Omnichannel tech Ecosystem: Strategic advisor to the digital product teams w.r.t product evolution and roadmap Internal Collaboration: Responsible for the evolution of Omnichannel Marketing in US OBU, leading internal partnerships such as with Digital Innovation team, Medical Omnichannel team, BBU Omnichannel team, Marketing Analytics Impact Deliver Franchise impact: A though partner to the Franchises to design and execute novel customer experiences Drive fit for purpose innovation to help brands to deliver best in class launches; deliver brand performance by maximizing and defending growth indications. Raise Omnichannel IQ across US OBU. Educate and lead change around Omnichannel ways of working. Deliver on customer 2030 vision by delivering 1-1 personalized experiences for all our customers Drive performance based omnichannel marketing by leveraging actionable insights from Marketing Analytics Evolve underlying omnichannel capabilities to deliver outstanding experiences Education/Expereince: Bachelor’s degree 10+ years commercial experience 3+ years of Oncology Marketing Experience Key Deliverables Omnichannel Marketing Initiatives: Develop strategies, compose and execute on Omnichannel initiatives to engage HCPs and drive brand priorities Education and change management: Educate key partners on Omnichannel capabilities and experiences. Drive innovation and associated change management. Identify Key Trends: Partner with Marketing Analytics team to identify and deliver actionable insights to the respective brands on their Omnichannel performance. Product Development: Partner with key team members and partner organizations in developing next gen omnichannel capabilities in data, digital and analytics. Desirable: Experience working in a regulated industry a plus Comfortable working in a multinational corporate environment Preferred: MBA, 3+ yrs HCP, Product, or Brand marketing experience When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. The annual base pay for this position ranges from $180,875 to $271,313. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. At AstraZeneca, we are driven by our mission to bring life-saving medicines to patients worldwide. Our commitment to decreasing global mortality rates is evident as we shape the future by identifying scientifically-led commercial opportunities. We thrive on energy and pace—thinking big while acting fast. Here you'll find top talent in the industry working together to make an impact at every step of the patient journey. With countless opportunities for growth and development alongside leading experts, AstraZeneca is where you can build a diverse career while contributing to meaningful change. Ready to make a difference? Apply now to join us on this exciting journey! Date Posted 17-Oct-2025 Closing Date Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Responsibilities

The Associate Director, Customer Engagement Business Partner is responsible for championing the Omnichannel strategy and delivery for their respective franchises. They drive brand performance and enable innovation across the organization while delivering personalized experiences for customers.