The role covers the whole programme cycle from working on proposals, either from RFPs or as proactive suggestions to assess and drive clients’ CX maturity, conducting analysis and writing reports and presenting and activating findings with clients. It focusses on providing added value consultative style CX services either as part of an ongoing CX programme or as a standalone.
You will play a key role in leading day-to-day client interactions, helping build strong relationship and ensuring that we deliver against clients’ expectations. You will also have a critical role in clients’ CX programmes, working closely with our insight and client success colleagues to deliver the multidisciplinary capability that is essential in meeting clients’ complex and wide-ranging CX challenges.
We are looking for someone who can hit the ground running, and a strong commitment from individuals to learning and developing their own skills and capabilities.

SKILLS:

A good understanding of research techniques and their applications within organisations

• Understanding and experience of the full project lifecycle for research: how to build client relationships, design and deliver effective solutions, and activate them within the client’s organisation
• Commercial outlook, understand client business and seek to elevate our client programmes to deliver measurable impact
• Confidence in analysing complex insights, preparing reports and delivering presentations to high standards, and tight deadlines
• Financial awareness: understanding the drivers of profitability and how to deliver efficiently across our programmes whilst adhering to client budget, needs and sold scope
• Creativity, flexibility and willingness to question the status quo – we’re always looking for how we can do things better and everyone contributes to that.
• Strong and effective communication skills, both verbally and in writing to all levels of the client organisation

BEHAVIOURS:

These are the areas of knowledge and expertise that matter most for this role.

• You communicate in an authoritative and influential way to inspire confidence and are always listening to the team, clients and the wider business
• You work collaboratively with people both internally and externally, adapting your communication style accordingly
• You are intellectually curious, passionate about customer experience and looking for ways to develop your skills further
• You are committed to a growth mindset, supporting others to grow and develop through feedback, training and mentoring and engaging with giving and seeking feedback
• You demonstrate tenacity and confidence while dealing with senior client stakeholders with varying agendas and perspectives

Additionally, please refer to Our Values for further information regarding the behavioural values that you will embody.

WHAT IS IN IT FOR ME?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.
In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here .
We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients

These are the areas of knowledge and expertise that matter most for this role.

• Experience in working with CX programmes, both within wider workstreams and as standalone services, with a strong emphasis on activation, governance and future state roadmapping
• Track record of consultative approach to determine and advise on client needs, conducting projects to address, and managing client relationships as the main point of contact for projects and deliverables.
• History of delivering CX solutions with demonstratable benefits to clients – be it quantifiably or culturally
• Qualitative history with a solid and confident background across research lifecycle – from design to delivering impactful reports
• Proven contribution to revenue generation, e.g. by writing proposals, winning new business and/or developing client accounts
• Experience of managing, developing and motivating individuals and teams

These are the areas of knowledge and expertise that matter most for this role.

• You communicate in an authoritative and influential way to inspire confidence and are always listening to the team, clients and the wider business
• You work collaboratively with people both internally and externally, adapting your communication style accordingly
• You are intellectually curious, passionate about customer experience and looking for ways to develop your skills further
• You are committed to a growth mindset, supporting others to grow and develop through feedback, training and mentoring and engaging with giving and seeking feedback
• You demonstrate tenacity and confidence while dealing with senior client stakeholders with varying agendas and perspective