WHO ARE COOLR?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
The role of the Associate Director (GAD) is to oversee and provide direction to our client teams, in all aspects of activity, from upholding day to day process, to working with our Account Directors to ensure quality output is consistently delivered. You will hold and maintain relationships with our clients to encourage satisfaction and retention, as well as identifying and selling in opportunities for account growth.
The Group Account Director role blends internal team management skills to develop individuals and teams for success, and external client management to build Coolr’s relationships and reputation.
The job
Every role at Coolr plays a vital part in the work we do. Here are some of the key areas of responsibility for this role:
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- Keeping up to date with all client account activities, to ensure efficient processes are followed, and quality output is consistently delivered.
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- Managing Account Directors to allow them to feel supported, with the tools and information they need to successfully execute their roles.
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- Acting as a mentor for more junior members of the team, leading by example and imparting advice when needed.
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- Working with Account Directors to ensure monthly and quarterly reporting is thorough and accurate
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- Building and maintaining of relationships with our senior clients
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- Identifying growth opportunities for client accounts
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- Being responsible for efficient and sustainable resourcing on client accounts.
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- Consistently looking for opportunities for the improving of efficiency in process.
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- Being ultimately responsible for budget management and have a detailed overview of all commercial activities on accounts.
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- Being an integral part of new business and pitch activities.

Please refer the Job description for details