INSPIRATION, RECOGNITION & REWARD

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

• Assisting with formulating and driving MICE strategy for the hotel and communicating this strategy to team.
• Devise, develop and deliver a comprehensive strategic and tactical plan for business development, income generation and profit conversion.
• Drive and assist the complete organisation of conferences, events and group accommodation within the team from confirmation to post-event follow up in order to ensure client satisfaction.
• Drive and assist the team to prepare all banquet event orders, rooming lists (as required), movement, action plans, and other relevant paperwork to effectively communicate client/guests needs to internal and external sources.
• Preparation and follow up on conference, group accommodation (as required), social and corporate proposals for direct clients and on behalf of department as required.
• Assist with revenue forecasting, issue and communicate group and MICE forecasts along with any required action plan needed to help hotel achieve maximum capacity and venue use.
• Assists to manage and work with the Director of Revenue, Director of Sales and Director of Marketing to achieve optimum revpar/revenue/yield results for all segments of the business.
• Provide sales assistance to the Reservations Department to ensure service delivery and reflection of the strategies for achieving budgeted revenues.
• Prepares a monthly Sales and Marketing Report for areas of responsibility reflecting market intelligence and adjustments to the marketing plan.
• Be aware of business peaks and troughs and contribute innovative ideas that contribute to the revenue and profitability of the Hotel.
• Maximise revenue from corporate, wholesale and MICE clients by promoting Hotels products including restaurants by cross selling/up selling.
• Promote a strong, values-aligned workplace culture.
• Drive open communication practices across the departments.
• Support change management processes with a focus on empathy and clarity.
• Lead initiatives to enhance employee engagement, feedback culture, and goal-setting practices.
• Assist in performance review cycles and employee development plans.

Qualifications

• Highly motivated with excellent attention to detail.
• Strong interpersonal skills to liaise with corporate clients, wedding planners, vendors and more.
• Always display a professional appearance, representing our Sofitel brand.
• A minimum of 3 - 5 years in a leadership role.
• 5 - 10 years of experience in event planning, conference services, and/or banquet operations.
• Proven track record of managing large-scale events, conferences, and high-profile clients.

Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!