Associate Director of Housing Operations University of Maryland at Capstone on Campus Management LLC

College Park, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

68000.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Organizational Skills, Attention to Detail, Supervision, Collaboration, Problem Solving, Microsoft Office, Housing Management Software, Marketing, Leasing, Resident Account Management, Administrative Operations, Social Media Management, Budget Planning

Industry

Real Estate

Description

Job Title: Associate Director of Housing Operations Reports To: Senior Associate Director of Housing Operations Location: Discovery House - University of Maryland Graduate Housing in College Park, MD Compensation: $65,000.00-$68,000.00 per year, 2-Bedroom-2-Bathroom staff apartment and a comprehensive benefits package  FLSA Status: Exempt Company Information Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. Summary Discovery House is a 741-bed (new construction) housing complex on the campus of University of Maryland, that will be opening for UMD enrolled graduate students in August 2026. The Associate Director-Operations is a full-time, live-on position, responsible for the management of operation areas including the Discovery House Office, leasing/licensing, and accounts payable/receivable, resident communication, and collaboration with University of Maryland Graduate School and Resident Life partners. The position will directly supervise and evaluate one Housing Services Coordinator, one Accounts Coordinator, and will work collaboratively with the Facilities Team for day-to-day response and support of resident and building needs. Essential Duties and Responsibilities * Reside on-site and participate in the duty-response rotation covering Discovery House, South Campus Commons, and The Courtyards at the University of Maryland. * Ensure delivery of exceptional customer service by promoting accessibility, responsiveness, and professionalism among housing and student staff. * Provide indirect oversight of housing leasing and licensing processes, including marketing, renewals, and related administrative functions. * Oversee resident account management processes, including installment payment processing, inquiry response, revenue tracking, overdue account collection, account closures, and submission of write-offs. * Support administrative and student service operations such as package management, building access systems, and common space reservations. * Develop and coordinate educational initiatives to promote successful apartment living and adherence to Discovery House policies and procedures. * Collaborate with the Facilities Supervisor to address resident needs and coordinate community maintenance and improvement projects3 * Assist with survey development, distribution, and analysis, including response planning. * Support the mission and goals of the University of Maryland’s Division of Student Affairs, the Graduate School, and the Department of Resident Life. * Maintain accurate student and housing records through StarRez, Entrata, and other database systems. * Supervise and assist with move-out, turn, and move-in operations. * Contribute to social media management, website updates, and content creation for publications and marketing materials. * Prepare and assist with the creation of weekly operational reports. * Support budget planning and implementation related to daily housing operations. * Collaborate and problem-solve with the Associate Director for Resident Experience and the Associate Director for Facilities. * Perform additional duties and special projects as assigned by the Director of Affiliated Housing. Supervisory Responsibilities * Directly supervise Leasing Coordinator and Accounts Coordinator. * Provide regular feedback, coaching, and annual performance evaluations; assist staff as needed with daily responsbilities and professional goals. * Conduct regular staff meetings to ensure effective communication and alignment with departmental priorities. * Complete bi-weekly payroll processing for direct and indirect reports. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor’s degree required (Master’s degree preferred) * 3-4 years experience in on-campus student housing business operations including marketing, leasing, resident account management and front desk operations. * Demonstrates customer service skills and a commitment to student success. * Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners. * Proficiency with Microsoft Office and student housing management software. * Ability to operate standard office equipment (e.g., copier, computer, telephone). * Experience supervising full-time office administrative staff. * Strong attention to detail and organizational skills. * Ability to manage multiple tasks and competing priorities in a dynamic environment. * Be able to live on site and participate in an after-hours on-call duty rotation. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. The work environment is mid to high paced. The ability to work more than 40 hours a week is necessary while learning the operation and during key times of operational demand. The noise level in the work environment is usually moderate. Physical Demands While performing the duties of this Job, the employee is regularly required to communicate orally. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb, stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. This is not an employment contract.    Salary is commensurate with experience. COCM offers a competitive benefits package including medical, dental, and vision coverage, 401(k), and professional development opportunities.     If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.    To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law. 

Responsibilities

The Associate Director of Housing Operations is responsible for managing operational areas including leasing, accounts payable/receivable, and resident communication. This role also involves supervising staff and collaborating with university partners to ensure exceptional service delivery.