Associate Director of Operations - Primary Care at DMC Primary Care

Bedford, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Leadership, Clinical Operations, Operational Excellence, Patient Experience, Staff Development, Workflow Implementation, Quality Initiatives, Performance Management, Workforce Planning, Change Management, Leadership, Communication

Industry

Hospitals and Health Care

Description

DMC Primary Care is seeking an experienced healthcare operations leader to oversee standardized clinical and non-clinical operations across multiple clinic sites. This role is responsible for driving operational excellence, improving patient experience, and fostering a strong culture of accountability, engagement, and retention. The Associate Director of Clinical Operations partners closely with providers, senior leadership, and the Clinical Director to implement workflows, lead quality initiatives, and support staff development. Key Responsibilities: Supervise Office Managers and provide indirect oversight of clinical and clerical teams. Lead hiring, onboarding, performance management, and manager development. Partner with HR to address engagement, retention, and workforce planning. Oversee staffing models, clinic workflows, and operational efficiency. Support quality, compliance, and regulatory standards. Manage patient experience and service recovery processes. Participate in leadership and strategic planning initiatives. This full-time position is located in Bedford; however, frequent onsite presence is required across other clinic locations. Qualifications: Bachelor’s degree required (Master’s preferred). 5+ years clinical experience in Primary Care Office Management and leadership. Multi-site management experience preferred. Strong leadership, communication, and change management skills. This full-time position offers: Competitive salary Medical, dental benefits Paid time off 401K DMC has offices in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham, New Hampshire. For more information, please visit www.DMCPrimaryCare.com. We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.

Responsibilities

This role involves overseeing standardized clinical and non-clinical operations across multiple primary care clinic sites, focusing on driving operational excellence and improving patient experience. Key duties include supervising managers, leading staff development, overseeing workflows, and participating in strategic planning initiatives.