YOUR ROLE

The Associate Director Operations is a critical service delivery role in the Language Services team that leads the delivery of operational services. This role with the support of a strong senior leadership team, leads the transformation, transition and implementation of the existing service model to the future service model, including the introduction of digital services, integration of services and quality service standards to ensure optimal service delivery.

WHAT YOU’LL DO

The role operates as a change agent across Language Services, guiding and directing an operational team, onboarding new clients and services, focusing on growing the maturity level within the branch, ensuring the identification, development and implementation of both existing and new revenue opportunities, and improving access to service delivery through more user-friendly systems and processes.

In addition to meeting the essential requirements for this role the successful candidate will also demonstrate

• Highly developed problem-solving skills with an understanding of complex and diverse environments.
• The ability to respond quickly when situations change, while continuing to effectively engage stakeholders to ensure excellence in service delivery and customer engagement.
• The ability to switch between operational and strategic management styles as needed to optimise business outcomes for all.
• The ability to achieve results through the efficient use of resources and a commitment to quality outcomes