Associate Director, Operations & Process Improvement at Agoda

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Operations Management, Process Optimization, Business Transformation, Analytical Skills, Problem-Solving, Communication, Stakeholder Management, Change Management, Leadership, Data Analysis, Cross-Functional Collaboration, Process Improvement, Lean, Six Sigma, SQL, Tableau

Industry

Software Development

Description

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. About the Role: Are you passionate about building efficient, scalable operations that power business growth? As our Associate Director/Regional Manager of Operations, you’ll be the driving force behind streamlining and optimizing our operational processes. You’ll own the end-to-end operations workflow, identify opportunities for improvement, and ensure seamless communication between our local teams and the Central team. This is a high-impact role for someone who thrives on making things work better, faster, and smarter—while building strong relationships across functions and geographies. What You’ll Do: Take full ownership of operational processes, from design to execution, ensuring they are efficient, scalable, and aligned with business goals. Identify bottlenecks and inefficiencies, then lead initiatives to streamline and optimize workflows. Act as the key liaison between local operations and the Central team, ensuring clear, proactive, and solution-oriented communication. Collaborate with cross-functional teams (Product, Tech, Finance, etc.) to implement best practices and drive continuous improvement. Monitor key operational metrics, analyze data, and present actionable insights to senior leadership. Lead and mentor a high-performing operations team, fostering a culture of excellence and innovation. Champion change management and ensure smooth adoption of new processes and tools. What We’re Looking For: Proven experience in operations management, process optimization, or business transformation—ideally in a fast-paced, tech-driven environment. Strong analytical and problem-solving skills; you love turning data into action. Excellent communication and stakeholder management abilities, with experience working across cultures and time zones. Demonstrated ability to drive change, influence others, and deliver results. Experience with process improvement methodologies (Lean, Six Sigma, etc.) is a plus. Bachelor’s degree required; advanced degree or relevant certifications a plus. Familiarity with operational tools and data platforms (e.g., SQL, Tableau) or a willingness to learn. Location: Tokyo, Japan (Relocation support available) Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Responsibilities

The Associate Director will take full ownership of operational processes, ensuring they are efficient and scalable. They will identify bottlenecks, lead initiatives for improvement, and act as a liaison between local and central teams.