Create your best future and join Westpac as a Product Manager (Associate Director) - Domestic Payments Products

WHAT DO I NEED?

• Customer-Centric Mindset : You’ll need a knack for understanding and prioritizing customer needs, ensuring their experiences are at the forefront of our product development.
• Curiosity and Learning : A genuine curiosity and experience in real-time payments and the evolving landscape of Domestic Payments. You’ll be expected to stay informed and adapt quickly.
• Collaboration Skills : Strong collaboration skills are essential. You’ll work closely with various teams across the business, including front-line distribution, project, and support teams, to drive product success.
• Industry Insight : Knowledge of industry trends, competitive landscape, and emerging technologies. You’ll have experience in providing valuable insights into customer behaviour and market conditions to deliver on product innovations.
• Proactive Risk Management : A proactive approach to managing risks and improving products. You’ll champion key risk behaviours, maintain an end-to-end ownership mindset, and continuously monitor product performance, adoption, and customer feedback to iterate and improve.
• Value Proposition - Exciting opportunity to join a team that is leading the way in Westpac’s real time payments advantage. Australian payments are going through a once in a lifetime revolution. Be part of this story.
• Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

You’ll be the leader ensuring your Domestic Payments product portfolio runs smoothly and meets our customers’ needs. This full-time role is based in Sydney, with flexible working hours to suit your lifestyle. You’ll collaborate across teams, shape the future of payments, and stay ahead of industry trends. Your mission is to prioritize customer experiences, drive product innovation, and maintain risk excellence. You’ll engage in strategic discussions, provide insights, and contribute to the overall success of the product business. Ready to make a real impact and lead the charge in real-time payments? Join us and be part of a dynamic team that’s transforming the way Australians make payments.