Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

• Ensure that all properties within the portfolio are managed effectively and efficiently and to ensure that value is maximised, voids kept to a minimum and Client’s objectives achieved.
• Be fully responsible for all aspects of an allocated portfolio of commercial properties.
• Review of workloads of colleagues on a regular basis.
• Ensure that lease events are dealt with in a time manner.
• Support junior colleagues in their management of properties and with their ambitions to become qualified and gain experience.
• To work with other Associate Directors to encourage initiatives that will benefit the company, colleagues, clients and stakeholders of the business.
• Prepare ad hoc reports including formal client reporting as required for issue to internal and external parties
• Ensure that company policies and procedures are consistently applied to required standards. Also, to be conscious of these policies and procedures to protect the interests of Helix and Hines.
• Review policies and introduce new / different policies to ensure the company is up to date with latest standards and propose paths to implement.
• Work alongside the facilities management team to oversee day-to-day maintenance matters including day-to-day, contracted, and cyclical maintenance.
• Head up project management of internal and external works alongside the relevant surveyor or professional consultant.
• Manage data and e-mails and ensure all client files are kept up to date.
• Take responsibility for the collection of rents and service charges.
• Ensure that service charge budgets and reconciliations are correct and produced in a timely manner.
• Make certain that service charge expenditures versus the budgets throughout the financial year are appropriately managed.
• Implement a programme of regular site visits to ensure all buildings are in good order and complete inspection reports remotely.
• Be proactive in your communication with colleagues and in building relationships with all stakeholders.
• Contribute to wider Helix and Hines projects.
• Ensure insurance claims are processed efficiently and correctly.
• Develop processes to effectively circulate information and communicate regularly with tenants concerning management issues.
• Have a thorough understanding of Landlord and Tenant Act and related lease restrictions.
• Ensure that fees are issued as and when appropriate for works excluded from the management contract.
• Share your expertise with colleagues.
• Ability to complete own work under minimal supervision / guidance depending on level of experience.
• Ability to deal with new or difficult situations within context of own function or specialism.
• Make decisions regarding the management of the portfolio for which you are responsible.
• Actively manage colleagues to get the best out of all situations.
• Actively support and encourage personal and professional development of colleagues especially those in direct management