Associate Director/ Senior Manager, Corporate Client Service at AIA

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Anti-Money Laundering, Customer Service, Pension Administration, Regulatory Compliance, Complaint Resolution, Upselling, Customer Education, Survey Coordination, Training Development

Industry

Insurance

Description

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role - Lead the Corporate Solutions AML team to perform full range of Anti-Money Laundering (AML) / Counter-Financing Terrorism (CFT) related activities for ensuring that the operations are complying with statutory, regulatory and internal requirements, and support other ad hoc customer service projects when necessary - Lead the Complaints & Enquiries and Pension team to ensure that enquiries and complaints from Hong Kong and Macau regulators and customers are properly addressed. Oversee pension administration processing across the MPF, Macau and ORSO pension businesses to ensure smooth and compliant operations. - Provide support to other ad hoc customer service projects as needed. • Provide product and service information to customers and to agents and business partners as appropriate • Identify upselling opportunities to maintain and increase income streams from customer relationships • Recommend and implement programmes to support customer needs • Resolve customer claims and complaints • Develop initiatives to proactively inform and educate customers • Coordinate customer survey with marketing team and develop improvement plans in response to customer survey • May develop and deliver functional / technical training in customer service related areas [Use this profile for positions delivering training for customer service staff] Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

Lead the Corporate Solutions AML team to ensure compliance with AML/CFT regulations and manage customer complaints and inquiries. Oversee pension administration and support various customer service projects as needed.