ASSOCIATE DIRECTOR, SERVICE DESK (HEALTH MANAGER LEVEL 5)

• Permanent Full-Time
• Opportunity to work from our modern offices in Chatswood and St Leonards
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, from $166,678.00 + 12% Super + 17.5% annual leave loading
• Increase your take home pay with salary packaging, meal allowance, fitness passport and more
• Join the team enriching health in millions of ways every day through digital innovation
  Applications Close: 11:59pm, Sunday 24th August 2025

ABOUT US – EHEALTH NSW

At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.
Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

• Lead and inspire the SWSD supporting functions, fostering a high-performing, customer-focused, and accountable culture.
• Oversee performance, training, and career development for Service Desk Analysts, embedding continuous improvement and culturally aligned behaviours.
• Collaborate with managers to align analyst assignments with skills, manage risks, and ensure role fit.
• Develop and implement contemporary induction, training, scheduling, and forecasting programs to optimise service delivery.
• Drive the creation of robust reporting, quality assurance, and knowledge management systems in partnership with stakeholders.
• Build strong relationships with internal and external partners to influence, advise, and enhance organisational capability.
• Contribute to strategic, budget, and planning processes to support effective policy, service, and financial outcomes.