THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

YOUR ROLE AT BAXTER

The Associate Director, Service Operations, has accountability for customer satisfaction and the management of cross-functional and sales relationships within the Baxter organization. Responsible for the achievement of area performance metrics and operational measures in the areas of revenue generation, cost containment, customer satisfaction, associate development, and operational improvements.
Provide strategic leadership and coaching within the assigned territory. Responsible for the safe, effective, and efficient delivery of a wide variation of service programs for company or customer owned medical devices and products.
The geographic scope will include multiple locations within assigned territory. The desired candidate is expected to reside within the assigned regional service territory and travel up to 50%.
The Assoc Dir – Service Operations reports to the regional Director, Service Operations. The role provides strategic leadership to 10-12 Operations Managers, who manage the broader teams of both exempt and non-exempt employees (employee span ~100-150).

WHAT YOU’LL BE DOING

• Directly responsible for achieving area revenue goal for contract sales and fee for service activities.
• Meet or exceed established metrics such as elapsed time, open calls, capital contract compliance, 24-hour repairs, etc.
• Ensure understanding of and strict compliance with all federal, state, and local regulations as well as all internal SOPs while providing continuous review and improvement for all operational processes and standards.
• Proven track record to help define, translate, and carry out a strategy.
• Ability to drive changes.
• Strong project and process leadership skills.
• Proven financial competence.
• Strong business insight and judgment.