Associate Director - Shared Services Lead at Deloitte Services Pty Ltd

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shared Services, Finance, HR, Operational Excellence, Process Optimisation, Service Delivery, Standardisation, Automation, Change Management, Stakeholder Management, KPIs, Risk Management, Budgeting, SAP, Oracle, Workday

Industry

Business Consulting and Services

Description

Company Description At Deloitte, our purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek. Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale put us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Africa Consulting Services business, which is made up of Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. About Africa Consulting Services Deloitte’s Africa Consulting Services has always been about helping our clients and our people move forward. It’s important that we do the same for our business: celebrating how far we’ve come, and always preparing to take our next, big steps towards a global future. We’re moving and evolving on our journey to be an undisputed leader in consulting, globally and in all major markets. Together, we will achieve our aspirations through a relentless focus on our shared strategic agenda. The Global Consulting Platform is working globally across our practices and borders – giving our business, clients and people the global experience that’s essential in today’s world. What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential. Job Description Main Purpose of Job Deloitte is seeking an experienced Shared Services Lead with a strong background in both Finance and HR. The successful candidate will be responsible for overseeing the delivery and optimisation of shared services, driving operational excellence, and ensuring alignment with client objectives. The role will also collaborate with leadership to implement strategies that optimize resources and enhance operational excellence. Key Responsibilities: Lead the Shared Services function, covering both Finance and HR operations Oversee the design, implementation, and continuous improvement of shared service processes Collaborate with client stakeholders and Deloitte teams to ensure effective service delivery and process integration Drive standardisation, automation, and best practice adoption across Finance and HR services Manage service performance, reporting, and compliance with agreed SLAs and KPIs Support change management, training, and knowledge transfer activities Identify and resolve operational issues, escalating as necessary Foster a culture of continuous improvement and client satisfaction. Your role as a leader At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization: Develop high-performing people and teams through challenging and meaningful opportunities Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction. Key Performance Areas Service Delivery & Process Optimisation Oversee the delivery of Finance and HR shared services to ensure efficiency, accuracy, and compliance Drive process standardisation and continuous improvement initiatives Implement best practices and automation to reduce manual effort and errors. Stakeholder Management Act as the primary point of contact for internal clients (e.g., site managers, department heads). Manage relationships with external vendors and service providers. Ensure high levels of customer satisfaction through regular feedback and service reviews. Client Relationship Management Serving as a trusted advisor, managing stakeholder expectations, and delivering value-driven services to clients Business Development Driving the growth of the Shared Services business, identifying new opportunities, and expanding the service portfolio Leadership and Talent Development Lead, mentor, and develop the shared services team ensuring high performance standards and continuous learning Set clear objectives, monitor performance, and provide regular feedback Foster a culture of accountability, collaboration, and professional growth. Compliance and Risk Management Ensure all Finance and HR processes comply with internal policies, industry regulations, and statutory requirements (e.g., SOX, local labour laws) Identify and mitigate operational risks. Reporting and Performance Measurement Develop and monitor key performance indicators (KPIs) for service delivery (e.g., turnaround times, accuracy rates, cost savings) Prepare and present regular reports to senior management Use data analytics to identify trends and areas for improvement. Cost Management and Budgeting Manage the shared services budget and drive cost optimisation initiatives. Track and report on cost savings and efficiency gains Technology & Systems Management Oversee the use and optimisation of Finance and HR systems (e.g., SAP, Oracle, Workday) Liaise with relevant internal team to resolve system issues and implement enhancements. Qualifications Minimum requirements Completed Bachelors degree in Business Administration, Finance, HR or Public Administration, Finance or related 10+ years of experience with a minimum 5 years in a senior management role leading Shared Services operations, ideally covering both Finance and HR Strong understanding of shared services models, process optimisation, and service delivery frameworks Experience working with or for large organisations, preferably in the mining or resources industry Familiarity with mining industry processes and systems. Demonstrated experience in business alignment, strategic thinking and leadership Experience mentoring and leading junior team members, fostering a collaborative and high-performing team culture Ability to work independently and collaboratively in a cross-functional environment Excellent stakeholder management, communication, and leadership skills. Preferred requirements An MBA or other postgraduate qualification is preferred but not essential Experience with shared services transformation or outsourcing projects. Additional Information How you’ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. https://deloitte.zoomforth.com/du Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. https://www2.deloitte.com/global/en/pages/careers/articles/benefits.html Our purpose Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. https://www2.deloitte.com/global/en/pages/about-deloitte/articles/impact-that-matters.html Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements. Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information. To help you look out for potential recruitment scams, here are some Red Flags: Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies. Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process. Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand. If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email. At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups. We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive. If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.

Responsibilities

The Associate Director will lead the Shared Services function covering both Finance and HR operations, focusing on overseeing delivery, driving operational excellence, and ensuring alignment with client objectives. Key duties include overseeing process design, implementation, continuous improvement, managing service performance against SLAs, and fostering a culture of continuous improvement.