As a specialist with diverse exposure across many stakeholders and functions, you will play a key role in contributing to the overall customer lifecycle, responsibilities including:

• Customer Experience (CX) strategy: Execute key strategic initiatives within the Corporate & Institutional Transaction Banking Program and other identified strategic initiatives.
• Strategic Delivery: Safely deliver change into our business by developing business processes, data,
• and technology insights that enhance customer experience.
• Leadership Engagement & communications: Produce and present required collateral and documentation to ensure TBS LT and frontline are kept informed of initiatives and programs.
• Customer experience insights/ journey mapping: Map end-to-end customer journeys, identify key insights around customer objectives, and ensure the maps are easily consumed by decision- makers and business and technology teams.
• Operational Risk: Support the business in designing and operating key risk controls, including preparation of Control Assurance activities and collaboration with Line 1 and 2 Risk partners.
• Risk Culture and Continuous improvement: Drive continuous improvement of the business control environment through the use of data to generate insights and recommended actions.
• Active Contribution: Lead and collaborate within the team and broader business to ensure a positive team culture and support a safe and diverse workplace