Associate Director, System Support at AIA

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Program Management, Change Management, Stakeholder Engagement, Vendor Management, Operational Improvement, Process Innovation, Automation, Data-Driven Decisions, Team Leadership, Talent Development, Financial Acumen, Compliance Standards, Communication, Analytical Thinking, Emotional Intelligence

Industry

Insurance

Description

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Responsible for providing after-sales support to policy-related administrative processes Roles and Responsibilities: 1. Strategic Vision & Leadership Strategic Leadership – Define and execute transformation strategies aligned with business goals. Roadmap Development – Translate strategic objectives into actionable transformation roadmaps. Portfolio Management – Prioritize initiatives based on business impact and feasibility. Leadership Effectiveness – Inspire teams, make strategic decisions, and drive problem-solving. 2. Program & Change Management Program Oversight – Lead end-to-end delivery of transformation programs with scope, timeline, and budget control. Change Facilitation – Lead workshops, steering committees, and change forums. Stakeholder Engagement – Align senior executives and cross-functional teams throughout transformation. Vendor Management – Oversee external consultants and partners supporting transformation efforts. 3. Operational Excellence & Innovation Operational Improvement – Identify opportunities across functions like supply chain, finance, and customer service. Process Innovation – Apply Lean, Six Sigma, Agile, and Design Thinking to redesign workflows. Automation & Digitization – Drive technology adoption to eliminate manual processes. Gen AI Integration – Explore and implement Generative AI to enhance productivity and innovation. Benchmarking – Implement best practices from industry leaders to enhance performance. 4. Performance & Governance Performance Monitoring – Track KPIs, risks, and progress, reporting to senior leadership. Data-Driven Decisions – Use analytics and insights to guide strategy and measure impact. Governance & Compliance – Ensure initiatives meet regulatory standards and internal policies. Documentation – Maintain audit trails and governance structures for transparency. 5. People & Culture Team Leadership – Build and lead high-performing transformation teams. Talent Development – Mentor staff and support succession planning and capability building. Culture Building – Promote a data-driven and tech-enabled mindset across operations. 6. Impact Measurement Financial Measures – Deliver cost savings, ROI, revenue impact, and productivity gains. Non-Financial Measures – Achieve stakeholder satisfaction, employee engagement, and innovation adoption. Minimum Job Requirements: Education Bachelor’s degree in Business Administration, Engineering (Industrial, Mechanical, Systems), Operations Management, or Project/Program Management. Preferred: Master’s degree or MBA for strategic and leadership roles. Experience 10–15 years of relevant experience in operations, transformation, or program management. Proven track record in leading cross-functional teams, driving operational excellence, and managing large-scale transformation initiatives. Technical & Functional Skills Strong understanding of operational KPIs, process improvement methodologies (Lean, Six Sigma), financial acumen (budgeting, ROI analysis), and compliance standards (EHS, ITC, Quality). Leadership & Soft Skills Strategic and analytical thinking, excellent communication, stakeholder management, and ability to lead in a matrixed, fast-paced environment. Talent development, succession planning, and high emotional intelligence. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

The Associate Director, System Support is responsible for providing after-sales support to policy-related administrative processes and leading transformation strategies aligned with business goals. This role involves overseeing program delivery, stakeholder engagement, and operational excellence initiatives.