Associate Director, Training (Learning Solutions) at VXI Global Solutions

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Instructional Design, Learning Management Systems, Workday Learning, Content Development, AI-enabled Learning, Learning Architecture, Needs Analysis, Project Management, Stakeholder Management, Team Leadership, Data Analytics, Change Management, Performance Support, Blended Learning, Microlearning, Learning-as-a-Service

Industry

Outsourcing and Offshoring Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY: The Associate Director – Learning Solutions is responsible for leading the VXI’s end‑to‑end learning design, learning technology, and LMS operations, supporting both client‑facing projects and internal enterprise learning needs. This role oversees instructional design, content development, AI‑enabled learning tools, Workday LMS administration, and the delivery and growth of Learning‑as‑a‑Service (LaaS) paid engagements. KEY RESPONSIBILITIES: Instructional Design and Content Development Owns and leads end‑to‑end instructional design, including needs analysis, solutioning, learning architecture, content development, and evaluation. Oversees development of client/program training programs and internal corporate learning content. Ensures adherence to adult learning principles, ADDIE/SAM methodologies, and quality standards. Drives innovation through microlearning, blended learning, performance support, and simulation‑based learning. Performs root cause analysis and recommends targeted learning interventions based on performance gaps. Learning Technology Leadership (LMS/LXP, AI‑Enabled Tools, Simulators) Owns deployment, governance, and maintenance of enterprise learning technologies, including LMS/LXP ecosystems, content tools, learning automation, and AI-enabled learning platforms. Leads implementation and continuous improvement of VXI’s AI-enabled simulators and practice tools. Partners with IT and vendors to manage integrations, data flows, enhancements, and platform scalability. Drives adoption and measurement of digital learning solutions across the enterprise and client engagements. Ensures infrastructure readiness and technology standards across geographies. Workday Learning (LMS) Administration, Reporting & Governance Oversees Workday Learning (LMS) administration including configuration, role permissions, learning paths, catalogs, compliance tracking, and reporting. Implements analytics dashboards to measure training effectiveness, compliance, and learner behavior. Manages LMS governance, change management cycles, and testing of Workday updates/releases. Ensures data accuracy, audit readiness, and alignment with enterprise HR systems. Leads a team responsible for catalog management, support tickets, operations, and LMS improvements. Learning‑as‑a‑Service (LaaS) – Paid Client Engagements Leads and grows the Learning‑as‑a‑Service business line delivering instructional design, content development, LMS administration, and advisory services to external clients. Partners with Sales, Solutions, and Customer Success to define SOWs, pricing, solution architecture, and resource requirements. Ensures client satisfaction, quality of deliverables, and achievement of commercial targets. Drives standardization of delivery frameworks, project governance, templates, and operating models. Represents Learning Solutions in client pitches, scoping meetings, governance sessions, and business reviews. People Leadership & Stakeholder Management Leads a team of Instructional Designers, TSIM Admins, LMS Administrators, and Project Managers. Coaches and develops team members, ensuring upskilling in new learning technologies, tools, and methodologies. Partners with Operations, Training, HR, IT, Quality, and other functional leaders to drive learning requirements. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The Associate Director leads the end-to-end learning design, technology strategy, and LMS operations to support both internal enterprise needs and external client engagements. This role manages instructional design teams, oversees AI-enabled learning tool implementation, and drives the growth of the Learning-as-a-Service business line.