Associate Director, Veeva Study Training System Owner, Global Clinical Solu at AstraZeneca

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Drug Development, Clinical Study, Validation, Project Management, Collaboration, Communication, Problem Solving, Negotiation, Lean Six Sigma, GxP, ITIL, Veeva Systems, Quality Management, Agile, Process Improvement, Stakeholder Engagement

Industry

Pharmaceutical Manufacturing

Description

Location: Warsaw, Poland Hybrid model of work: 3 days in office, 2 remote per week Associate Director, Veeva Study Training System Owner, GCS Technologies Global Clinical Solutions (GCS) drives the delivery of Technology and associated processes for the R&D organisation, owning and providing industry leading technology and services on behalf of Development Operations and its internal and external Partnerships. The System Owner (SO) is a member of Global Clinical Solutions Technologies department and is end-to-end accountable for the leadership, lifecycle management, and continuous improvement of Clinical systems as assigned. The System Owner can cover one or more systems in the Clinical space. Currently, we are looking for a System Owner that would work on implementation and management of Veeva Study Training solution. The System Owner works closely with vendor(s) if applicable, R&D IT (Information Technology), Functional Process Owners, Business Process Management Office (BPMO), internal and external customers, and stakeholders to ensure customer needs are met and to enable optimal end-to-end delivery of clinical studies. Responsible for the identification, definition, and delivery of improvements in end-to-end clinical study delivery, utilising tools and techniques to achieve continuous improvement and value creation (i.e. Lean Six Sigma). The SO ensures that the System meets ICH/GxP requirements and aligns with industry direction, standards, and best practices. The System Owner represents business interests in strategy discussions and provides strategic advice to the Governance team in securing long-term business success of their assigned system(s). Reviews and approves (if acceptable) identified system risks and mitigations. Controls and prioritizes all business requests, such as those for feature enhancements, ensuring prioritization takes place, so resources (staff, vendor budget) are spent on value-add activities. Accountable for communication with key stakeholders and the business regarding the system (major incidents, new releases, etc.) All System Owners will lead and manage improvement projects as needed and will contribute to functional, regional, and global initiatives Typical Accountabilities 1) System Ownership: As the allocated owner for a specific clinical computerized system: Accountable for the design, development, implementation, maintenance, continuous improvement and ongoing customer support for the allocated area Accountable for lifecycle management of all procedural or system documents within the allocated area, and for ensuring compliance with applicable industry regulations and AstraZeneca Global and Local Policies Plan and prioritize product feature backlog and development for the product Defines system vision, road-map and growth opportunities Research and analyse the business context, the users, and the roadmap for the assigned system Accountable for the effective and timely communication of information, and for the development and delivery of high-quality training materials for the allocated area Responsible to partner with and for providing leadership to service delivery teams within the given area. Engage and influence internal and external key stakeholders to drive the strategy, development and continuous improvement within the given area. Ensure customer requirements are understood, critically evaluated, prioritised and addressed within the given area. Work with GCS Leadership and Development Operations Leadership to prioritise the needs and resources needed to deliver these requirements, and supply feedback and clear rationale for any areas that will not be addressed. Member of Operational Governance Teams relating to the given area Responsible for monitoring performance of the assign system. Define, track and monitor key performance indicators and use these data to inform choice of process and system improvements and input to cross-functional improvements, working in collaboration with GCS Leadership Support audit and regulatory inspection planning, preparation and conduct. Responsible for the delivery of Corrective and Preventive Actions to time and quality, and for acting on data or trends identified through the Quality & Risk Management process. Escalate risks and issues to GCS Leadership as needed. Actively look for and promote creative and innovative ideas to drive performance and bring innovative solutions to customers. 2) Customer Service and Support: As the primary point of contact for Development Operations GCS processes, technology and services within a Study Team: Understands the processes, technology and services the study team relies on, their needs and pain points. Uses this knowledge to supply advice and guidance, removes barriers, supplies solutions and finds opportunities for improvement. Ensures the effective resolution of process, technology and service risks and issues that impede the Study Teams progress and effective delivery. Identifies and engages with the right process, technology and service experts, and expertly utilises escalation routes and governance bodies to gain traction and deliver rapid solutions Shares lessons learned and best practice recommendations with the Study Team and with GCS personnel to drive continuous improvement. 3) Computer System Validation Oversight: Supplies guidance and expertise in the planning and delivery of system validation activities (core system and study specific validation), including production and archiving of all computer system validation documentation. Essential Bachelor of Science (BSc) in a suitable discipline or equivalent experience Extensive experience in Drug Development within a pharmaceutical or clinical background High-level of business process, technology and Clinical Study information knowledge Extensive experience in Validation of computerised systems in a regulated environment, preferably the Pharmaceutical industry, including familiarity with documentation such as Validation Plans, Reports, Test scripts etc. and knowledge of regulatory (GxP, SOX (Sarbanes Oxley) etc.) requirements for computerised systems and infrastructure Demonstrated project management skills and proven skills to deliver to time, cost and quality Ability to work collaboratively, motivate and empower others to carry out individual, team and organizational objectives. Experience in working successfully and collaboratively with external partners (vendors) delivering mutual benefit Demonstrated excellent written and verbal communication and influencing skills, negotiation, collaboration, problem solving, presentation, knowledge transfer (mentoring), conflict management and interpersonal skills. Desirable Expert reputation within the business and industry Experience with Veeva systems, preferably Veeva Study Training Experience of using standard process improvement methodologies (e.g. Lean Six Sigma) to find root causes of process issues and find areas of process improvement. Comprehensive knowledge of ICH/GCP Recognised AGILE certification (e.g. SAFe) Extensive experience of Quality Systems and Quality Management, including process definition and process improvement, ideally within an Information Systems environment Project Management certification Service Management experience. Incident, Problem, Change and Release Management (ITIL) Experience in the development and management of Business Process to deliver business performance Date Posted 01-kwi-2026 Closing Date 15-kwi-2026 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all. Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients. Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking. We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions. As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential. Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.

Responsibilities

The Associate Director is accountable for the leadership, lifecycle management, and continuous improvement of clinical systems, specifically the Veeva Study Training solution. They work closely with various stakeholders to ensure customer needs are met and to drive improvements in clinical study delivery.