WHAT’S THE POSITION?

We are looking for Associate Education Monitoring Analysts to provide human moderation support for our Smoothwall Monitor Managed Service offering.
As a member of our Product team, you will monitor students’ online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools.
The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions.

• Content Assessment
• Monitor and assess keystrokes and accompanying screenshots
• Identify and flag safeguarding risks to schools/DSL’s
• Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.
• Provide timely responses
• Handle high volumes of content efficiently while maintaining accuracy
• Meet established response times for events
• Collaboration and Escalation
• Collaborate with team members to review unique incidents that require collective input or expertise
• Escalate high risk or complex captures to a senior member of the team for review
• Trend Feedback
• Actively monitor and share information on emerging trends with the team to keep them informed.