Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Associate Engineer - Cyber Security at Millennium IT ESP

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cyber Security, Technical Support, Networking, TCP/IP, DNS, VPN, Firewalls, WAF, IDS/IPS, EDR, Linux, Windows, Log Analysis, Packet Capture Analysis, Python, Bash

Industry

IT Services and IT Consulting

Description

Job Description Provide technical support for existing security solution customers while maintaining SLAs Support engineers in validating data and generating analyzable outputs Perform POC (Proof of Concept) and R&D for security solutions and related subsystems Provide L1 and L2 support for customers on a 24x7 basis while maintaining accurate records of all support tickets Attend to and resolve assigned service requests (SRs) and incident tickets Support team leads and engineers in project deployments Undertake any other related tasks as assigned by engineers Ensure customer satisfaction through effective and timely support Ensure that all support SLAs are consistently met Build and maintain healthy working relationships with customers Participate in product training sessions to enhance technical knowledge Demonstrate effective presentation skills when required Adhere to and complete assigned trainings and certifications within the given timelines Complete required online vendor certifications as needed Provide support to other functions beyond the immediate scope of responsibilities to achieve common organizational goals Undertake any other tasks as requested by the team lead Person Specification Currently pursuing a degree in Cyber Security, IT, Engineering, or a related field Professional certifications such as Check Point, Palo Alto, Imperva, or F5 will be an added advantage Minimum of 1 year of experience in a cybersecurity delivery practice is preferred Basic understanding of networking concepts (TCP/IP, DNS, VPNs, firewalls) Familiarity with security technologies (firewalls, WAF, IDS/IPS, EDR) Experience with security tools such as Check Point/Palo Alto firewalls, F5 WAF/load balancer, and Imperva WAF Basic knowledge of Linux and Windows systems Understanding of log analysis, packet capture analysis, and troubleshooting Exposure to cloud security (AWS, Azure, GCP, OCI) Basic scripting knowledge (Python, Bash)

Responsibilities

Provide 24x7 technical support for security solutions, including incident resolution and service request management. Assist team leads with project deployments, R&D, and the validation of security data.