Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Associate Engineer at Ericsson
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Remote Troubleshooting, Service Desk Environment, Data Centres, IT Infrastructure, Cisco Products, Juniper Products, Arista Products, HPE Servers, Parts Replacement, Optics Cabling, Copper Cabling, Fibre Cabling, Ticketing Systems, IT Service Management, Communication Skills, Team Player

Industry

Telecommunications

Description
Experience performing remote troubleshooting and ability to work in a service desk environment. Availability to work in non-business hours if required. Technically sound in the area of data centres and IT infrastructure. Experience handling data centre infrastructure (switches, routers, servers, cables, fibre optics, etc.). Flexibility and ability to work both in a team as well as individually. Able to enhance and update current MOPs and guidelines. Focus on service excellence, keeping customer always first and leveraging own competence in multiple domains. Never deviate from MOPs, guidelines and instructions provided. Excellent communication skills. Good Team player and works well with cross-functional teams. Excellent Written and Spoken English. Experience in installation and decommissioning of hardware. Deep understanding and experience of Cisco, Juniper and Arista products Deep understanding and experience of HPE servers and components. Hands on experience in parts replacement. Deep understanding and experience of optics, copper and fibre cabling. Experience on ticketing systems. Understanding of the IT service management life cycle (handling of tickets, SLAs, communication, etc.). 2-5 years of hands on experience working in a data centre environment.
Responsibilities
The Associate Engineer will perform remote troubleshooting and work in a service desk environment, ensuring service excellence and customer satisfaction. They will enhance and update current MOPs and guidelines while adhering to established protocols.