Associate Engineer, Field Service - Thermal at Vertiv

, , North Korea -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Refrigeration, Air conditioning, Maintenance, Emergency repairs, Customer service, Field service, Technical reporting, Time management, Safety compliance, Oracle mobile field service, Fielddb, Communication

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Brief Job Description: Thermal Customer Engineer: * Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) * Respond in a professional manner to all assigned service calls while on duty. * Perform all work in a safe manner and in accordance with established company safety policy. * Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. * Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%. * Keep scheduling team informed of changes to your schedule and the status of all open jobs. * Maintain the accuracy of the customer listing by reporting errors with the site change form. * Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner. * Create reports using FieldDB system and ensure regular synchronization. * Report sales or service leads to the proper department via the correct process. * Support company vision and management decisions. * Use email and other Office based programs to maintain/enhance communications processes. * Ensure that all Vertiv processes are followed. * Protect all tooling and company property issued. * Work as part of the service team and support business needs. * Take an active role in the callout rota. Qualifications: Required/ Minimum Qualifications: * NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. * City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Additional / Preferred Qualifications: * Excellent computer skills. * Previous environmental service experience. * Excellent customer service skills. * Self-starter, ability to plan, organize and manage time effectively. * Clean valid driving license. Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.) * None Time Travel Needed: * 90% Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Associate Engineer is responsible for performing maintenance and emergency repairs on thermal management products at customer sites. They must maintain excellent customer rapport, manage service schedules, and ensure all work complies with safety and quality standards.