Associate Engineer - Global IT Infrastructure Support at Axiata Digital Labs

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365 Administration, Active Directory, Azure Active Directory, Network Troubleshooting, VPN Configuration, Firewall Management, PowerShell, Python, Shell Scripting, User Lifecycle Management, License Management, SharePoint Online, Exchange Online, Azure, RBAC, Incident Resolution

Industry

IT Services and IT Consulting

Description

Key Responsibilities Supports the establishment and management of Service Level Agreements (SLAs), ensuring consistent and high-quality service delivery Continuously improves IT and network service performance to enhance end-user satisfaction Tracks, routes, and resolves incidents by coordinating with appropriate technical teams Provides guidance to users to maximize the use of Microsoft 365 applications such as Outlook, Teams, SharePoint Online, OneDrive, Word, Excel, PowerPoint, and Exchange Online Enables self-service support and promotes user awareness of Microsoft tools and services Assists in system enhancements, bug fixes, and infrastructure-related changes Handles user onboarding and offboarding processes, including user lifecycle management Creates, modifies, and deactivates user accounts in Active Directory (AD) and Azure Active Directory (Azure AD / Microsoft Entra ID) Configures user profiles, group memberships, and access permissions in AD/AAD Provisions and manages Microsoft 365 user accounts, Exchange Online mailboxes, Teams access, and OneDrive storage Ensures timely access provisioning and deprovisioning in line with security and compliance policies Grants and revokes access, including USB access, administrative privileges, and role-based access control (RBAC) Manages SharePoint Online site creation, permissions, and content administration Handles Microsoft 365 license assignment and removal (e.g., E3, E5, Business plans) Manages AI tool license assignment and revocation (e.g., Microsoft Copilot and Github, Copilot, Curser AI, Cloude AI) Monitors and optimizes license usage across Microsoft 365 environments Provides support for network infrastructure, including VPN configuration, connectivity troubleshooting, and firewall management Configures and monitors VPN access, network security rules, and firewall policies Troubleshoots network and user access issues across cloud and on-premises environments Identifies and remediates server vulnerabilities in both cloud (Azure) and on-premises systems Ensures compliance with security standards, policies, and patch management processes Maintains trackers for onboarding, offboarding, access control, and license management activities Updates and maintains technical documentation, SOPs, and audit records Provides day-to-day application support and troubleshooting for Microsoft 365 and business applications Resolves user issues efficiently and escalates complex problems when required Person Specifications Degree or Higher National Diploma (HND) in ICT (Software / Networking) or equivalent qualification or relevant experience Certification in Microsoft Azure (AZ-900 or AZ-104 preferred) Experience in IT support and Microsoft 365 administration User onboarding/offboarding (AD & Azure AD) Access management and license administration Networking support including VPN and firewall Troubleshooting applications and systems Scripting knowledge (PowerShell, Python, Shell Scripting) Strong communication and problem-solving skills Able to work independently and in a team Good time management and attention to detail Customer-focused and adaptable Willingness to learn and continuously improve

Responsibilities

The role focuses on managing global IT infrastructure, specifically handling user onboarding, offboarding, and access control within Microsoft 365 and Azure AD. It also involves maintaining network security, managing software licenses, and providing technical support to end-users.