MEET OUR TEAM:

You will be a key member responsible for the availability and reliability of Pegasystem’s cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the United States East Coast. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

EDUCATION / CERTIFICATIONS:

• Cloud Certification: AWS or GCP (Required)
• Kubernetes Certification (Preferably)
• Linux Administrator Certification (Preferably)

• Manage and monitor customer environments
• Handle alerts, incidents, service requests and changes within SLA
• Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required
• Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates and patches, run queries and scripts, etc.
• Handle incoming customer phone calls, triage new client submitted tickets and route to Cloud and Product teams
• Identify opportunities for automation of repeated operational tasks and reduce toil
• Adapt to changing business goals
• Participate in after hours on call rotation including work weekend shifts