Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
We are looking for a experienced ASSOCIATE ENGINEER, REMOTE SUPPORT, to join our dynamic team. You will provide technical support in English to our end-users, distributors, field service engineers, and integrators. Your primary responsibilities will include resolving technical issues and ensuring customer satisfaction.
You will report to the Team Leader, Remote Support in Latin America.
Location: Bogotá, Colombia (Hybrid Schedule).

Your Responsibilities:

• Provide remote technical support to customers by phone, email, and chat in English.
• Diagnose and resolve technical issues related to Rockwell Automation products.
• Collaborate with the Global Remote Support team, customers, and coworkers in multiple settings and complex issues.
• Document and record all interactions and solutions in the ticket management system.
• Provide training and guidance to customers on the use of applications.
• Continuous learning in Rockwell Automation products and technologies.

The Essentials - You Will Have:

• Bachelor’s Degree in Engineering or related field.
• At least 6 months engineering and/or field/remote support experience.
• Advanced English level.
• Availability to work rotating shifts according to the operation.

The Preferred - You Might Also Have:

• Knowledge or experience in the field of industrial automation and instrumentation.
• Customer service experience.
• Experience with Rockwell Automation Products.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development… and other local benefits!

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

LI-EV1

LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office

• Provide remote technical support to customers by phone, email, and chat in English.
• Diagnose and resolve technical issues related to Rockwell Automation products.
• Collaborate with the Global Remote Support team, customers, and coworkers in multiple settings and complex issues.
• Document and record all interactions and solutions in the ticket management system.
• Provide training and guidance to customers on the use of applications.
• Continuous learning in Rockwell Automation products and technologies