Associate Engineer, Software Engineering at RXO Inc

Mumbai City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Desktop Solutions, Troubleshooting, Customer Service, Technical Guidance, Incident Management, Application Support, Communication, Problem Solving

Industry

Truck Transportation

Description

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls. Troubleshooting IT issue by probing customers Providing customer with step-by step guidance to solve the technical issue Following up on technical queries and providing feedback Escalating critical issue to next level Relaying application functionality feedback from customers to IT developers. Driving major incident/high impact issue to resolution through bridge call Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. We’re a leading provider of asset-light transportation. We create more efficient ways for shippers and carriers to move freight. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We’re looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.

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Responsibilities

The associate engineer provides IT support to customers through various channels including chat, email, and calls. They are responsible for troubleshooting technical issues, escalating critical incidents, and relaying feedback to developers.