Associate Engineer - Workplace Technology at kmartaustr

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Service Desk, Workplace Technology, Hardware Troubleshooting, Software Troubleshooting, Laptops, Office 365, Device Setup, Connectivity Issues, Account Access, Customer Service, Ticket Management, Face-to-Face Communication, Rapport Building, Prioritization

Industry

Retail

Description

Brighter Futures Start Here At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day.We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you. Join our team Our Workplace Technology team is building a best‑in‑class Tech Bar experience for our National Office. We’re looking for an Associate Engineer who loves helping people, enjoys solving everyday tech problems, and thrives in a face‑to‑face support environment. This is an in‑office role where you’ll be the first touchpoint for workplace technology support; greeting team members at the Tech Bar, understanding their issue, and helping them get back up and running quickly. It’s a great opportunity for someone with a background in technical support who wants to take the next step into Workplace Tech, gain exposure to modern enterprise technology, and build the foundation for a future engineering career. What you’ll be doing Manning the Tech Bar and providing friendly, in‑person support to Kmart and Target team members. Helping with a mixture of hardware and software related issues, ranging from troubleshooting laptops, related peripherals and applications, mobile devices, printing, connectivity issues, account access and other platforms managed by Workplace Technology. Working through tickets related to workplace services and ensuring every interaction is fast, helpful, and customer‑centric. Supporting team members with everyday tech challenges and creating an experience that feels welcoming, professional, and easy. Collaborating with Engineers and Senior Engineers to learn the workplace tech stack, shadow more complex work, and grow your technical capability. Assisting with device setups, small deployments, configuration tasks, and general workplace tech operations. Playing a key role in shaping the Tech Bar experience and building a culture of exceptional customer service. To be successful in this role you’ll have: Previous experience in IT support, service desk, or workplace technology, with a strong interest in growing your technical skills. A people‑first mindset, you enjoy helping others, building rapport, and creating a positive experience. Confidence communicating face‑to‑face, asking good questions, and guiding someone through a solution. A basic grounding in workplace tech, including hardware troubleshooting, Office 365, device setup, and common workplace tools. Curiosity and a willingness to learn. The ability to manage multiple requests, stay calm under pressure, and prioritise effectively in a busy environment. A proactive, customer‑focussed attitude and a desire to be part of a supportive, team‑driven culture. Perks and benefits we’ll offer you: We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more. Great career opportunities across the broader Wesfarmers Group. We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances. Free onsite parking when you’re required to come into the office. We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program. A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks. A free OnePass membership offering free delivery across Kmart & Target on eligible products. Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers! Reflection room, space for prayer, meditation, or time for yourself. Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement. A place you can belongWe celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.auExcited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.Kmart Group Employees who wish to be considered for this role, must be enrolled in the MySkills Program and have completed the self-assessment. #LI-Hybrid

Responsibilities

The Associate Engineer will primarily manage the Tech Bar, providing friendly, in-person support to team members for hardware and software issues, including troubleshooting laptops, peripherals, applications, and connectivity problems. They will also work through service tickets, collaborate with senior engineers to learn the tech stack, and assist with device setups and operational tasks.