QUALIFICATIONS & WORK EXPERIENCE

• Diploma or other equivalent qualification
• Minimum 2 years of experience in a similar role, preferably in transport operations or customer service.
• Able to work flexible hours, including night shifts and weekends.
• Comfortable working in a fast-paced and dynamic environment.
• Fluent in English and conversational proficiency in Mandarin or Malay.
• Minimum 1 year of safe driving experience.
• Possession of a valid Class 3/3A driving license.
• TDVL / PDVL certification preferred.

SKILLS

• Proficient in Microsoft Office Suite.
• Strong command of English for internal communication, documentation, and client correspondence.
• Excellent organisational and multitasking abilities.
• Strong communication and interpersonal skills.
• High attention to detail and ability to work independently.
• Ability to adapt to dynamic operational needs and ad hoc requests.
• Skilled in navigating and coordinating with internal teams and external stakeholders.
• Collaborative mindset with a focus on team success.

JOB PURPOSE

To support the Ground Operations team in delivering reliable and efficient transport services, managing driver-partners and subcontractors, coordinating with corporate clients, and ensuring smooth execution of daily operations and special projects. The role also involves system testing and proposing enhancements to improve service delivery and operational workflows.