Associate Export Account Specialist

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A DAY IN THE LIFE

Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists?
Apply now! This and more are offered in our Emerging Markets Export department. We are currently looking for a full-time customer focused, pro- active and accurate Export Account Specialist, we ensure excellent quality, swift delivery and ultimately our patients’ safety and health!
We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• HBO (Hoger Beroepsonderwijs/ Higher Professional Education) work & thinking level
• 2+ years’ experience in export related customer care or logistics environment
• Fluent in English
• Customer service focus
• Excellent communication skills (verbal and written)
• Computer literacy (MS-Office & ERP Systems)
• Strong sense of responsibility and high flexibility
• Able to prioritize in a constantly changing environment and to deal with stress
• Problem solving skills and Solution Minded

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• As Associate Export Account Specialist, you can contribute to the company strategy in the areas of customer experience, strong business growth, operational leverage, and continuous improvement by acting as a responsible, accountable partner with a high commitment towards our customers. Also, you will:
• Provide a professional level of expertise and service, applying Medtronic processes, tools, policies and are capable to monitor product- and information flows.
• Resolve issues in an efficient, compliant way.
• Strive for the highest level of customer experience. Get to know the customer, comply with their specific requirements, and take care of their need and strive to exceed their expectations.
• Process orders in ERP (Enterprise Resource Planning) (i.e., SAP) systems.
• Manage all incoming calls, handle all incoming e-mails.
• Deal with customer requests, complaints, letter of credits and tender documents.
• Have a strong focus on customer satisfaction and can build lasting relationships with customers, commercial teams and partners in other departments and disciplines.