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Associate Field Service Engineer at Boston Scientific Corporation Malaysia
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Field Service Engineering, Troubleshooting, Customer Service, Medical Devices, Calibration, Surgical Lasers, Imaging Systems, Communication Skills, Service Max, MS Excel, MS Word, Problem Solving, Time Management, Technical Support, Maintenance, Documentation

Industry

Medical Equipment Manufacturing

Description
Consistently achieve the service delivery norms to attain the high level of customer satisfaction. Ability to repair and troubleshoot critical medical devices on site. Track the service contract renewals and ensure that they are renewed timely. Proactively close the routine spares requirement to avoid delay in maintenance. Escalate critical issues to concerned group for ensuring timely action. Maintain the metrics as set for field activities like installation, troubleshooting etc. Maintain the log of all service records for the customers. Utility of digital tools like Service Max (Sales Force) for documenting the work at site. Track and upkeep the tools as required for service of the devices. Degree/Diploma in Electronics/Electrical/Bio Medical Engineering stream. Instruments handled: Surgical Lasers, Imaging systems, critical medical devices. Proven experience of 03+ years in handling calibration, servicing of medical devices. Experience in handling customer issues with good communication skills. Have a “Can-Do “attitude and willingness to be hands on with persistency and urgency in following up and ensure timely executions. Flexible to accept the customer queries and ready to travel as and when required. Experience in MS Excel, Word and on tools like Service Max will be an advantage.
Responsibilities
The Associate Field Service Engineer is responsible for achieving service delivery norms to ensure high customer satisfaction and for repairing and troubleshooting critical medical devices on-site. They must also track service contract renewals and maintain service records for customers.