Associate Field Service Technician at Diebold Nixdorf

Wadeville, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Installation, Component Repair, Diagnostic Tools, Preventive Maintenance, Customer Training, Paperwork Completion, Scheduling, Incident Handling, Mechanical Adjustment, Configuration, Communication Skills

Industry

IT Services and IT Consulting

Description

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Responsibilities * Gains familiarity with Field Service Technician practices and procedures. * With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. * Performs hardware repairs on a component level. * Cleans and adjusts mechanical components. * Configures and installs applicable software. * Preventive Maintenance: Performs routine checks according to documented procedures. * Refills consumables as directed. * IMAC/R: Installs, moves, adds, changes and removes hardware and software products. * Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. * Participates in regular hardware and software trainings (on the job, classroom and web based). * Participates in the implementation of measures to achieve agreed KPIs. * Assists with special projects as assigned. Qualification * Education or equivalent work experience required. * Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. * Good written and verbal communication skills. * Driver's license and driving record that satisfies DN's fleet requirements. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. *Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.* ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.** ***Preference will be given to candidates from designated groups as per our company’s Employment Equity plan and in accordance with the Employment Equity Act.*** We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations [https://www.dieboldnixdorf.com/en-us/about-us/global-locations] #LI-RD1 #LI-Onsite

Responsibilities

This role involves installing, debugging, and maintaining product hardware and software primarily at customer locations, including performing scheduled inspections and minor repairs within a territory. Responsibilities also include resolving operational issues, completing required documentation, and ensuring customer satisfaction with service delivery and product understanding.