Associate, Field Service - Thermal at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Testing & Commissioning, Preventive Maintenance, Electrical Circuit Diagrams, System Grounding and Bonding, Communication Protocols, Customer Service, Analytical Thinking, Manual Transmission Driving

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About the job Responsibilities * Provide technical support such as repair and troubleshooting, operate and Testing & Commissioning of PACU * Perform preventive maintenance based on client contract schedule and generate service report. * Generate and submit comprehensive reports within 48 hours after completion of the service job and provide in depth analysis and report whenever trouble/issues arise. * Generate additional revenue through add-on sales lead and also assist in identifying opportunities on his area of responsibility. * Respond efficiently and professionally to customer's 24 hours on call, complaint, inquiry and service needs. Attend to site whenever the situation requires to. * Check and verify the correctness of equipment installation which includes Electrical specs. /Installation made by contractor/end-user * Conduct warranty user's training * basic operational requirement, troubleshooting and Preventive maintenance. * Check and verify the coverage, terms and condition of the maintenance contract/PO to ensure customer are served according to their needs and satisfaction. * Driving Skill is necessary with valid driver’s license (at least restriction 2). Can drive manual transmission. * Read and define basic electrical circuit diagram. With knowledge in system grounding and bonding. * Knowledgeable in basic communication protocols and monitoring system Requirement * B.S. Electrical / Mechanical Engineering Graduate 2-3 years of relevant work experience * Strong analytical and logical thinking * Good presentation & communication skills (written / oral) * Ability to manage multiple service tasks & prioritize effectively Excellent sense of customer service /support Must be willing to do field works nationwide in PH. * Entry level candidates are encouraged to apply. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

Provide technical support, repair, and preventive maintenance for PACU systems while generating detailed service reports. Manage customer inquiries, conduct user training, and identify opportunities for additional revenue through add-on sales.