Associate, Fulfillment at Holt Renfrew

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

32.45

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Service, Attention to Detail, Quality Control, Time Management, Packaging, Shipping, Returns Processing, Database Management, Communication, Teamwork, Problem Solving, Organizational Skills, Sales Support, Logistics, Fashion Knowledge

Industry

Retail

Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. Associate, Order Fulfillment The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience. Specific responsibilities include (but are not limited to) the following: · Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by: o Producing order pick lists, multiple times per day as required o Ensuring hold orders are executed within 24 hours of receipt o Inputting shipping confirmations into the database in a timely manner o Organizing picking route based on volume and customer express orders o Processing and updating of all orders on proper systems o Packaging and preparing orders for shipping · Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following: o Footwear items are checked for mismates o Product checked for quality, newness, and damages o Label orders are correct for their proper destination · Updating and maintaining all systems accordingly by: o Following up on order notifications on the portal and Apps o Prioritizing and actioning all orders based on time sensitivity o Picking, shipping, and confirming all orders in a timely manner o Securing and safely storing all orders as required · Processing of customer returns that are shipped back to stores: o Tracking, monitoring and logging all store ret Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l’embauche : $17.60 - $32.45 / 17,60$ - 32,45$ (per hour / de l’heure) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.

Responsibilities

The Associate, Order Fulfillment is responsible for managing customer orders, ensuring timely and accurate fulfillment, and maintaining quality control of products. This role involves processing orders, inspecting items, and managing returns to enhance the customer experience.