Associate, Global Partner Desk at Wayfair

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, E-commerce, Customer Support, Account Management, Collaboration, Communication, Problem Solving, Process Enhancement, Automation, Adaptability, Multitasking, Continuous Learning, Curiosity, Root Cause Analysis

Industry

Retail

Description

We’re seeking highly analytical, passionate, and self-motivated individuals to join our Partner Desk team. “The Desk” is at the forefront of Wayfair’s supplier support, serving as the primary point of contact for our vast and growing supplier network (20K suppliers driving +$10BN in revenue). Our team plays a crucial role in ensuring suppliers have the support and tools they need to succeed, directly impacting Wayfair’s vast assortment and customer experience. As an Associate, you will be deeply embedded in the daily operations of E-commerce, working at the intersection of customers, suppliers, and technology! What You'll Serve as the in-house expert for complex issues and escalations, ensuring efficient supplier support. Proactively investigate issues beyond standard procedures and collaborate with partners to drive resolutions. Analyze customer inquiry patterns to propose process enhancements and help build internal knowledge base. Participate in various projects to enhance customer experience, optimize automation, and contribute to team development. What You'll Need 1-3 years of relevant experience in e-commerce, support, or account management. English fluency is required. Demonstrated ability to effectively collaborate and communicate with cross-functional partners to advocate for solutions. Strong analytical skills with a persistent curiosity for investigating complex issues and identifying root causes. Proactive and adaptable, thriving in a fast-paced, high-volume environment. Multitasking efficiently is essential. Enthusiasm for continuous learning and the ability to quickly get up to speed on new processes. About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Responsibilities

As an Associate, you will serve as the in-house expert for complex issues and escalations, ensuring efficient supplier support. You will analyze customer inquiry patterns to propose process enhancements and participate in various projects to enhance customer experience.