Anticipated Interview Dates: We anticipate holding virtual interviews beginning the week of September, 15, 2025.
Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.
Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

EFFECTIVE JULY 1, 2025, THE CALIFORNIA DEPARTMENT OF HUMAN RESOURCES (CALHR) IMPLEMENTED THE PERSONAL LEAVE PROGRAM 2025 (PLP 2025). PLP 2025 DIRECTS THAT EACH EMPLOYEE SHALL RECEIVE A 3 PERCENT REDUCTION IN PAY IN EXCHANGE FOR 5 HOURS PLP 2025 LEAVE CREDITS, MONTHLY. THE SALARY RANGE(S) INCLUDED IN THE JOB ADVERTISEMENT DO NOT REFLECT THE 3 PERCENT REDUCTION IN PAY.

Are you someone who thrives in a fast-paced environment and enjoys tackling challenging yet rewarding work? Do you have a knack for conducting detailed analysis, including data reporting and evaluating policies and procedures? If your answer is yes, this position might be the perfect fit for you!
The Operations Support Services Division (OSSD) is seeking a motivated Staff Services Analyst (SSA) or Associate Governmental Program Analyst (AGPA) to join our team in the Mail and Print Services (MAPS) Unit. This role provides analytical and organizational support for a variety of outgoing mail solutions and high-volume mailing processes. Key responsibilities include returned mail monitoring, outgoing mail processing, procedure development, and ensuring compliance with mailing standards.
This role also involves data analysis, reporting, and contributing to strategic planning goals related to customer service and automation. If you have strong organizational skills, attention to detail, and a passion for process improvement, we encourage you to apply!
Please reference the Duty Statements for additional details about this position.
How did you hear about this position? Tell us in this brief survey.
You will find additional information about the job in the Duty Statement.

Working Conditions

• This position is designated as office-centered and works primarily onsite at the Sacramento, CA -Headquarters at least three weekdays.
• Work in a high-rise building.
• Work in a noisy environment with varying temperatures.
• Work with and/or move heavy objects.
• Prolonged periods of standing, sitting, bending, stooping, or kneeling.
• Ability to use a computer keyboard and read from computer screens several hours a day.

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

STATEMENT OF QUALIFICATIONS

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications,” and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must be written in size 11-point Arial font.

• Describe a time when you identified a process or procedure that needed improvement. Explain the steps and/or tools you used to increase efficiency in the workplace.
• Explain your proficiency in data collection, analysis and reporting. How have you used data to identify trends, improve performance, or resolve issues in previous roles? Include examples of software or systems you have used to support these efforts.
• Describe a situation where clear communication helped you resolve a challenging issue or misunderstanding. Explain how you approached the situation, the methods of communication you used, and the final result.

MINIMUM QUALIFICATIONS

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under “Minimum Requirements.”
Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/23/2025

CALPERS DISCLOSURE REQUIREMENTS

If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700)
Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

• Describe a time when you identified a process or procedure that needed improvement. Explain the steps and/or tools you used to increase efficiency in the workplace.
• Explain your proficiency in data collection, analysis and reporting. How have you used data to identify trends, improve performance, or resolve issues in previous roles? Include examples of software or systems you have used to support these efforts.
• Describe a situation where clear communication helped you resolve a challenging issue or misunderstanding. Explain how you approached the situation, the methods of communication you used, and the final result