Associate - Group Operations Risk Governance at Great Eastern Life Assurance Co Ltd

Cuenca, Azuay, Ecuador -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk management, Compliance, Quality reviews, Regulatory reporting, Fraud detection, Customer service, Insurance operations, Microsoft Office, Excel, Word, PowerPoint, Problem solving, Decision-making, Analytical skills, Communication skills, Interpersonal skills

Industry

Insurance

Description

You will be part of a dynamic team in Group Operations responsible for risk and compliance matters for the Division. We aspire to create an Operations division that creates sustainable business values for the company, its customers, and sales representatives as we strive for excellence in the way we do our business with them. The Job · Assist with quality reviews and monitoring on departmental transactions/processes to ensure adherence to internal policies and standards. · Assist with internal, external and regulatory trawling requests and reporting. · Conduct outbound calls to selected policyholders as part of ongoing compliance review to detect and deter fraud and unethical practice. · Assist with reports to assist Head of Department in business planning. · Carry out adhoc task/projects as assigned by the supervisor · Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. · Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company. · Highlights any potential concerns /risks and proactively shares best risk management practices. · Tertiary education in related discipline, preferably possess insurance certification (i.e. M5, M9, Health Insurance) · Minimum 1-2 years of working experience in customer service, preferably in call centre with knowledge of insurance operations · Customer oriented with good interpersonal and communication skills · Proficient in Microsoft Office applications (Excel, Word, PowerPoint) · Confident in problem solving and decision-making skills · Meticulous and possess good analytical skills · Self-starter, independent worker with a sense of urgency to adhere to timeline or objective set; cooperative and effective as a team member · High level of integrity, takes accountability of work and good attitude over teamwork. · Takes initiative to improve current state of things and adaptable to embrace new changes.

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Responsibilities

The associate will assist with quality reviews, regulatory reporting, and compliance monitoring to ensure adherence to internal policies. They will also conduct outbound calls for fraud detection and support the department head with business planning and ad-hoc projects.