Associate Growth & Customer Success Manager at Ofload

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Account Management, Relationship Building, Customer Engagement, Retention, Education, Advocacy, Share Of Wallet Growth, Product Adoption, Problem Solving, Analytical Skills, Communication

Industry

technology;Information and Internet

Description

About Ofload and Our Mission FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players. At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment. This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives. Why Join Ofload? Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together. We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognised for our innovation and culture: Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction Recognised in AFR BOSS Fast100 List 2025 with second highest revenue Recognised in Deloitte Fast50 3 consecutive years Recognised in AFR FastStarters 3 consecutive years At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you. About the role This newly created role sits within our Growth & Customer Success Team, supporting our customers who are actively a part of our ecosystem. We provide value by sharing our technological capabilities with freight owners throughout Australia and bringing innovation to their supply chain. This role will foster deep customer engagement and drive retention through education, tailored advice and advocacy. Passionately drive increasing growth of share of wallet and product adoption within your customers. Your mission is to ensure customers realise long-term value from our solutions. You proactively support customers and fellow team members to solve problems and build solutions before they even think to ask. You’ll be a key part of the future growth of Ofload. What you’ll do: Contribute to the growth of Ofload’s client portfolio, continually seeking opportunities to grow our business, with a specific focus on share of wallet growth Build strong ongoing relationships with our clients at all levels of their business, understanding their pain points and ensuring their needs are met. Client Management - Manage allocated portfolio of customers, manage MBRs, QBRs and build joint development plans to grow the business. Engage in critical analysis of our client engagements, offer insights and propose strategies to improve performance. Interpret Ofload’s growth strategies, and work collaboratively with the product and operational departments to support these targets. What you will bring: You are a farmer with a track record of proactively building and maintaining relationships across small and large client accounts. Excellent verbal and written communication skills, capable of communicating with audiences at all levels with impact. 1 - 2 years experience in B2B account management experience in the supply chain space, the travel industry or any other B2B client management in adjacent industries You are passionate about the industry, solving challenges in the supply chain space and part of a hyper-growth journey. Proven creative problem-solving approach and strong analytical skills. You have a strong sense of ownership, tenacity and commitment. You thrive in a fast paced environment, adapt and pivot when things change! At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. More than a job! We look after you through: Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones. Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and Our annual Summer Camp offsite Office Benefits: Weekly catered breakfast, monthly team lunch and a number of delicious snacks Morning brew of your choice at our local cafe Quarterly celebrations and team events; Table tennis, board games and an office library

Responsibilities

This role focuses on fostering deep customer engagement and driving retention through education, tailored advice, and advocacy, while passionately increasing the share of wallet and product adoption within the assigned customer portfolio. Key duties include managing allocated customers, conducting MBRs/QBRs, building joint development plans, and critically analyzing client engagements to propose performance improvement strategies.