WHAT DO I NEED?

We’re looking for someone who’s client-focused, solutions-driven, and ready to make an impact. You’ll bring:

• Strong relationship management skills and a proactive approach to client service.
• Experience supporting NBFI and Healthcare institutional clients, ideally across transactional banking, lending, or financial markets.
• Confidence in navigating complex enquiries and resolving issues with professionalism and commercial awareness.

• A collaborative mindset and ability to work effectively across teams and stakeholders.Solid understanding of banking systems, processes, and compliance standards.

WHY JOIN US?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

• Tailored learning and development opportunities to help your grow your career within the bank.Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

As an Associate in our Global Transaction Services (GTS) Client Service team, you’ll be the trusted contact for a portfolio of NBFI and Healthcare institutional clients, ensuring their banking experience is seamless, responsive, and tailored to their needs. Based in Sydney, this full-time role offers the opportunity to work closely with Relationship Managers and internal stakeholders to deliver exceptional service across a range of transactional banking products. You’ll manage client enquiries, oversee service delivery, and contribute to continuous improvement initiatives that enhance how we support our clients. If you’re someone who thrives in a fast-paced, collaborative environment and enjoys solving complex challenges, this role is for you.