THE REQUIREMENTS

• 1-3 years’ experience in a Health & Benefits brokerage role
• Holds M5, M9, HI, ComGI, BCP, PGI
• Flexibility and proven ability to diagnose and resolve issues, strong client service orientation
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
• Competencies include:
• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

• Support Global Benefits Management (GBM) team for the transition of new business & existing clients.
• Assist on claims escalation for key accounts and join in the meeting if required.
• Assist on claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
• Assist on annual benchmarking comparison relating to H&B clients.
• Assist on Internal system updates relate to benefits matters.
• Assist on preparation of placements, communication deck and renewal reports.
• Assist on the analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); development of performance indicators for monitoring results.
• Any ad hoc and operations duties within the team.