Associate HR Operations Manager - Hybrid at Twoconnect

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Relations, Compensation And Benefits, Policy Compliance, HR Reporting, Team Leadership, Performance Management, Payroll Management, Labour Laws, Data Analysis, Influencing, Negotiation, HR Policy Development, Process Improvement, Client Facing, Due Process, Coaching

Industry

Outsourcing and Offshoring Consulting

Description

We are seeking an experienced HR professional to lead People & Culture operations within a dynamic outsourcing environment. This role is responsible for overseeing employee relations, compensation and benefits, policy compliance, and HR reporting, while acting as a key escalation point for complex people matters. You will also lead and develop a small team, driving performance and ensuring best-practice HR delivery across the business. This is an excellent opportunity for someone who thrives in a fast-paced, client-facing environment and is passionate about building strong HR foundations and team capability. Candidates based in NCR and the Greater Manila Area will be prioritised. Manage day-to-day P&C operations and provide support to employees, line managers, and clients on P&C-related matters. Handle employee relations cases, including grievances, disciplinary actions, investigations, and termination execution, ensuring due process and compliance. Oversee daily compensation and benefits administration, including payroll management and resolution of escalated employee C&B concerns. Ensure consistent implementation of P&C policies and procedures and compliance with labour laws and statutory requirements. Prepare P&C operational reports and provide data to support management and client decision-making. Serve as the primary point of contact for escalated P&C issues raised by employees and line managers. Oversee the performance management of P&C team members, providing regular coaching, guidance, and feedback to drive accountability, capability development, and overall team effectiveness. Tertiary qualifications in HR, Communications, or related disciplines. Ability to effectively communicate and influence across various levels of the business. Demonstrated ability to contribute, influence, and make decisions within multi-functional teams. Practical operational experience in an Outsourcing environment. 6+ years’ experience in a similar human resources or organisational development role. 3–5 years of experience in Employee and Labour Relations. Proven ability to work in a small team of experienced professionals. Knowledge of current trends in Outsourcing business operations. Strong interpersonal and communication skills. Ability to develop HR policies, systems, and processes. Strong facilitation, influencing, and negotiation skills. Focus on identifying and transferring HR best practices. Why Join Twoconnect? We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: Hybrid setup: onsite 1-2x per quarter or as needed Mon - Fri, 7:00 AM to 4:00 PM PHT HMO with 1 free dependent and medical reimbursements Government-mandated benefits Opportunities to work with leading companies in Australia and beyond Training programmes for career development Engaging company outings, team activities and wellness sessions Supportive, inclusive culture Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: Website: https://twoconnect.com.au/ Careers: https://apply.workable.com/twoconnect-careers/ LinkedIn: https://linkedin.com/company/twoconnectau Facebook: https://www.facebook.com/2woconnect/ Instagram: https://www.instagram.com/twoconnect_/

Responsibilities

This role involves leading People & Culture operations, including overseeing employee relations, compensation/benefits administration, and policy compliance within a dynamic outsourcing environment. The manager will also serve as a key escalation point for complex people matters and lead/develop a small HR team.