Arzel Zoning is seeking an Associate HVAC Technician Support to join our dynamic team. This is an entry-level position. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products.
As an Associate HVAC Technician Support they will be responsible for addressing incoming calls from technicians, diagnosing issues professionally and efficiently, assisting customers in the design and implementation of HVAC zoning products.
Great opportunity for an HVAC technician that is looking to make a career change but still stay in the HVAC field.
· No last-minute schedules or schedules changes. Workday schedule of 8 am to 5 pm.
· No 24 hour on call, no leaving to run calls nights and weekends.
· No more getting sent home when business is slow or working late.
· No working outside in inclement weather, freezing in the cold, working in the rain, etc.

QUALIFICATIONS

· Basic understanding in identifying and resolving HVAC system issues.
· Basic understanding of interpreting and utilizing schematics effectively.
· Basic understand of HVAC control systems, zoning systems, duct design principles, and wiring configurations.
· Exceptional verbal and written communication skills along with a positive demeanor.
· Willingness to learn to promote Arzel products and effectively communicating their value.
· Ability to assist in integrating OEM equipment, thermostats, and specialty controls with Arzel products.
· Valid driver’s license and excellent driving record.
· Willing to travel.

EDUCATION AND EXPERIENCE

· 1 - 3 years’ experience as a HVAC technician this includes apprenticeships experience.
· HVAC Certification required.
· High School Diploma or GED.
· Excellent written and verbal communication skills.
· Experience with MS office Word, Excel Spreadsheets, and using CRM systems.

PHYSICAL REQUIREMENTS

· Sedentary work that primarily involves sitting and standing to complete assignments for prolong periods of time.
· The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, speak with co-workers, etc.
· May be required to stand for long periods of time when attending events, trade shows, etc.
· Constantly operates a computer and other office equipment such as a copy machine, printer, etc.
· The visual acuity requirements include viewing a computer monitor and extensive reading.
· The person in this position frequently communicates with co-workers and customers, vendors, and partners, etc. Must be able to communicate accurate information to these individuals.
Must be able to lift at least 25 lbs.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why are you looking to work in an office?
• What is your desired compensation?

Education:

• High school or equivalent (Required)

Experience:

• HVAC Technician: 1 year (Required)
• Customer support: 1 year (Required)

License/Certification:

• HVAC Certification (Required)

Ability to Commute:

• Cleveland, OH 44128 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In perso

· Professionally addressing and resolving technical inquiries from technicians.
· Assist the team to provide input on new product development.
· Assist in product innovation discussions, offer ideas and suggestions for new product offerings.
· Assist in marketing efforts related to technical aspects of Arzel products.
· Assist the technical department identify and track any potential product issues or trends: Monitor and report on product performance and customer feedback.
· Demonstrate a solid troubleshooting methodology when guiding a technician through a technical support call.
· Demonstrate an ability and willingness to assist others in the technical support department as well as other Arzel staff requiring technical guidance as needed.
· Represent Arzel at industry events to promote products and engage with potential customers.
· Ability to travel to attend Trade Shows, and Expos.