Associate II, Complaints at Alcon

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Complaint Management, Technical Documentation, Regulatory Compliance, Adverse Event Reporting, Triage, Ophthalmic Terminology, Safety Databases, Quality Assurance, Case File Processing, Communication, Attention To Detail, Reporting Tools, Policy Adherence

Industry

Pharmaceutical Manufacturing

Description

Process case files according to Standard Operating Procedures (SOP). Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/data is accurately captured at point of contact. Maintain an understanding of information/data required to be collected for technical and AE complaints to assure compliance with regulations and directives. Manage technical and adverse event complaint records for assigned area(s) using designated safety system(s). Review potential complaint data received via safety system(s) and other methods, as required. Is cognizant of, and works efficiently within applicable time zones. Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives. Triage from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit. Reviews data entry and follow-up activities for completeness and timeliness. Maintains a working knowledge of company policies and procedures, departmental processes, and associated work instructions. Understands terminology and abbreviations regarding eye anatomy, common diseases, and ophthalmic procedures. Utilizes safety databases(s) and reporting tools. Informs management of potential safety issues, emerging trends and/or concerns. Adherence to all corporate compliance guidelines & corporate programs. Provide support in reconciliation activities and audit as required. Evaluate and escalate potential safety issues to management. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide. If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker

Responsibilities

The Associate II is responsible for processing case files, managing technical and adverse event complaints, and ensuring accurate data entry into safety systems. They must also triage complaints, maintain compliance with company policies, and escalate potential safety issues to management.