Associate Implementation & Customer Success Specialist at IPID

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, APIs, Web-Based Software, Software Development Lifecycle, Technical Implementation, Pre-Sales, Client Relationship Management, Problem-Solving, Communication Skills, Project Management, Attention to Detail, Self-Starter, Collaboration, Fintech, Cloud Technologies, OpenPGP

Industry

Financial Services

Description

Pre-Sales (25%) Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects. Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups. Collaborate with senior specialist to understand client requirements and translate them into actionable solutions. Implementation (25%) Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients. Work with clients to gather requirements and support technical setup, focusing on APIs and workflows. Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues. Document lessons learned and contribute to internal knowledge-sharing resources. Customer Success (50%) Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction. Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD’s solutions. Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion. Proactively identify and escalate client issues or risks to senior team members before they impact client experience. Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD’s solutions. Minimum 2 years of experience in client-facing/customer success roles preferably within the fintech or financial services sector At least 1 year of experience working with APIs and web-based software (SaaS) Strong understanding of software development lifecycle and technical implementation processes Strong pre-sales and client relationship management experience, beyond ticketing or customer service. Familiarity with APIs, databases, and cloud technologies Knowledge of OpenPGP and RSA is an added advantages Proficient in project management tools and methodologies Excellent problem-solving skills and a customer-first approach Strong communication skills in English, with the ability to communicate technical concepts to non-technical stakeholders effectively Ability to manage multiple projects and priorities simultaneously Demonstrated ability to manage multiple customer relationships simultaneously Driven and proactive with a strong attention to detail Self-starter with the ability to work independently while being a reliable and collaborative team player Experience working in a globally distributed start-up or high-growth environment is a plus You must have the authorisation to work in the EU What do we offer? You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have: Excellent growth opportunities in global payment services technology Flexible and collaborative work environment Competitive salary Employee Stock Options plan Discretionary performance bonus Medical protection allowance Laptop and accessories _______________________________________________________________ Working in accordance with applicable laws, iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides. If you need assistance or request accommodation during the recruitment process, please contact hr@ipid.tech Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes. ____ To protect the interests of all parties, iPiD does not accept unsolicited resumes from a third party agency or search firm recruiters. Any unsolicited resumes sent to any iPiD employee, regardless of the means of transmission, will become the sole property of iPiD. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Responsibilities

The Associate Implementation & Customer Success Specialist will support pre-sales activities, assist in client onboarding, and serve as a primary contact for clients post-implementation. They will also deliver training and monitor client feedback to enhance satisfaction and identify opportunities for improvement.