ASSOCIATE INFRASTRUCTURE ENGINEER

Up to £47,000 plus great benefits (Work Level 6A)
Manchester City Centre (Hybrid Working)
We’re open to applications from people who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.
We’re looking for an Associate Infrastructure Engineer to join our Digital Workplace team, within our wider Digital Technology & Data (DT&D) team, in Manchester. In this role, you’ll use your technical expertise to provide support across our various End User Compute (EUC) services. We’ll look to you to make sure these services are deployed, configured, and managed effectively – closely collaborating with colleagues to optimise the use of EUC devices and resolve technical issues.
If you’ve got the technical experience and knowledge of EUC services that we’re looking for, this is a great opportunity for you to play a big role in helping us to improve efficiency, productivity, and collaboration across Co-op. This is a hybrid role, with occasional in-person team meetings in the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

WHY CO-OP?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

WHAT YOU’LL DO

• Provide guidance and technical support for the deployment, configuration, and management of EUC services (e.g., MCM and Intune)
• Use your knowledge of EUC services, such as device management, application packaging, image management, and AVD/Citrix to inform decision-making
• Identify opportunities to improve EUC service health, usage, and compliance, and resolve potential issues
• Assist with the development and implementation of policies related to EUC service management
• Support with planning, testing, and rolling-out new EUC features and updates
• Oversee and steer our managed service looking after EUC services, making sure our deliverables and ways of working are adhered to
• Work closely with colleagues across Co-op to understand their EUC needs and recommend appropriate solutions

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• Experience in an IT Support or System Administration role – focusing on EUC services
• An understanding of EUC components, including device management, application packaging, Intune, MCM, AVD, and/or Citrix
• The ability to troubleshoot, test, and resolve technical issues related to EUC services
• Knowledge of networking, security, and cloud computing concepts
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
  We know that some candidates are less likely to apply for a role if they don’t meet all the criteria in the job description. At Co-op, we’re committed to building a diverse and inclusive working environment, so if you’d like to apply for this role but your experience doesn’t quite meet every point, we’d still encourage you to apply. You may be just the right candidate for the job or other roles we have available.