Associate Infrastructure Engineer - Manchester

at  Office for National Statistics

JOB SUMMARY

Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK?
Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers?
Then this could be the role for you…
We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users.
The post is based in our Manchester office only and requires on-site attendance due to the nature of the role.

JOB DESCRIPTION

We’re looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience.
The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels i.e Microsoft Teams/Outlook, ServiceNow or our Tech bars.
Sometimes the work can be physically demanding, for example installing monitors / personal computers and supporting meeting room equipment.
As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms The ideal candidate would have an interest in end user computing and mobile device management.
Our team culture is based around agile working and providing excellent service to both our internal and external customers.

ESSENTIAL SKILLS CRITERIA

• An interest in Technology and a passion for Learning.
• Good troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment.
• Ability to communicate effectively with a range of customers.
• Contributes to challenging existing processes to continually improve.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

RESPONSIBILITIES

As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported:

• Managing incidents, requests, changes and problems.
• Managing the configuration, availability, security, capacity and performance.
• Engaging in continuous improvement activities.
• Managing all aspects of the life cycle of assets from acquisition through to disposal applying quality updates to asset records.
• Maximising the use of tools and technologies to deliver operational excellence.
• Participating in wider communities of practice, identifying good practices we can adopt and sharing our experiences.

This role is part of the cross-government Government Digital and Data (formerly DDaT) profession framework. As a role within Government Digital and Data (formerly DDaT) at the ONS, we also offer benefits such as:

• Protected Learning Time to spend on your personal development and side-projects.
• A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers