Associate- Integrated CX Design at pwc

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Management, Customer Experience, Customer Journey Mapping, User-Centered Design, Design Thinking, Figma, Adobe XD, Collaboration, Communication, User Insights, Accessibility Testing, HTML5, CSS3, JavaScript, Design Solutions, Stakeholder Collaboration

Industry

Professional Services

Description

Industry/Sector Not Applicable Specialism Customer Management Level Associate Job Description & Summary At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Customer Experience team you will design innovative user experiences that meet client needs and enhance satisfaction. As an Associate you will support senior staff in creating impactful design solutions while developing your knowledge in user-centered design practices. This position allows you to collaborate closely with teams and stakeholders, making sure that your designs resonate with users and drive engagement. Responsibilities - Assist in designing user experiences that align with client expectations - Support senior team members in developing design solutions - Collaborate with stakeholders to uphold user-centered outcomes - Conduct research to inform design decisions - Participate in brainstorming sessions to generate innovative ideas - Develop a foundational understanding of design practices - Engage in feedback loops to refine design concepts - Adapt designs based on user insights and testing What You Must Have - Bachelor's Degree - 2 year of experience - Oral and written proficiency in English required What Sets You Apart - 2 to 5 years of experience in Design or UI/UX Strategy - Proficiency in UX design tools like Figma and Adobe XD - Demonstrating user-centered design and design thinking - Excelling in collaboration and communication with teams - Passion for resolving user pain points through design - Knowledge of accessibility testing tools and standards - Familiarity with HTML5, CSS3, and JavaScript skills - Researching and showcasing industry trends and technologies Travel Requirements Up to 40% Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

The Associate will assist senior staff in designing user experiences that align with client expectations and support the development of impactful design solutions. Responsibilities include conducting research, participating in brainstorming, and refining design concepts based on user insights and testing.