Associate, Investor Services Operations Representative I at BNY

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Team Leadership, Process Improvement, Training, Technical Guidance, Operational Inquiries, Cash Settlements, Reconciliations, Transfer Agency Knowledge, Collaboration, Mentoring, Coaching, Work Direction, KPI Achievement, SLA Management

Industry

Financial Services

Description

Associate, Investor Services Operations Representative (Supervisor) At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Associate, Investor Services Operations Representative (Supervisor) to join our Contact Centre team. This role is located in Dublin In this role, you’ll make an impact in the following ways: Overseeing the day-to-day support for complex client funds, providing work direction and technical guidance to team members Review junior staff work and engage regularly with clients/investors on operational inquiries Assist the team manager with tasks or projects they delegate, train staff on team processes, and identify opportunities for process improvements. Ensure various client SLA’s are met and monthly KPI’s are achieved. To be successful in this role, we’re seeking the following: Third level qualification is preferred or the equivalent combination of education and experience Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations or client service is required. Must be capable of working as part of a team and also on own initiative Proven people leadership skills. Able to lead, mentor and develop a high‐performing transfer agency operations team by allocating work effectively, coaching junior staff, and fostering a collaborative, client‐centric culture. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

Oversee day-to-day support for complex client funds and provide work direction and technical guidance to team members. Engage regularly with clients on operational inquiries and assist the team manager with delegated tasks.